Field Supervisor

Who We Are Pro Property Services is locally owned and operated in Calgary and are proudly turning our customers dreams of owning an appealing property into a reality. We believe in effective and thorough training of staff in order to give them the tools to be the best they can be. Pro Property completes full property maintenance at various townhomes, condo complexes, commercial, industrial, and retail shopping centers throughout Calgary and surrounding areas. Our main focus is on the Customer approach. We strive to “Be the Best”. This means our sites are the safest, our team is the most professional, we do the best job with quality workmanship, and we look the most professional. In all aspects, we give 100% in everything we do. Our team is organized and efficient, collaborative, willing to work together, and responsible for their individual parts of the job knowing it contributes to the collective team. Pro Property is based around the attitude of being “Calgary’s best”. We believe that pride and excellence starts at the top with our management. We hire and train competent staff that take pride in their work and strive for excellence, safety, and quality workmanship. The Opportunity We are currently looking to hire a Field Supervisor on a Permanent Full-time basis. Reporting to the Dispatch Manager, the Field Supervisor will primarily oversee the day-to-day service delivery activities to meet customer requirements. The Field Supervisor will assist the Dispatch Manager in planning and directing daily and weekly operations to ensure services scheduled for completion are executed in a timely manner and meet all quality and safety standards. The Field Supervisor is a key point of contact with Customers. They are responsible for ensuring they fulfill the PPS customer value commitment to “Be the Best” by working safely, conveying professionalism, and providing high-quality workmanship. Some

key responsibilities
include:
• Oversees the Field Techs as they perform general landscaping, grounds maintenance, and snow clearing duties throughout the year, servicing a variety of residential and commercial properties.
• If PPS has customer complaints, specialty customers, are short staffed, or win additional contracts/sign additional customers, the Supervisor is expected to complete field work.
• Supports in assigning work on a day-to-day basis to support PPS service delivery requirements and customer satisfaction objectives.
• Organizing, prioritizing, and monitoring day-to-day tasks to ensure all required daily work is completed on time.
• Schedules and executes on-the-job training for Field Techs to maintain and upgrade team member versatility.
• Monitors work activities to ensure quality standards are maintained and safety practices, policies and procedures are followed.
• Provide day to day coaching and performance management to Field Techs to maximize productivity, engagement, and overall contributions of the team.
• Will ensure that service delivery jobs are properly documented for customer service and invoicing purposes. Who You Are Some key skills include your exceptional customer service ability, ability to build relationships through collaboration, and communicate with great active listening skills. What will help you excel in this role is your self-motivation, with the enthusiasm to work hard and support your team. You also know what it takes to succeed, and work closely with the team to help them become better, through performance management, training, and coaching. You possess the following education, experience, and

skills:
• Minimum of 3-5 years of experience in a Field Technician role, servicing both residential and commercial properties, specifically with snow clearing.
• Previous experience leading a small team is preferred.
• Experience working with a variety of landscaping, lawn maintenance, and snow clearing equipment.
• Completion of a High School Diploma or GED is required.
• Intermediate level proficiency with Microsoft Office applications (Word, Excel).
• Competent with utilizing mobile apps for documenting service delivery.
• Valid Class 5 Drivers License is required with a clean Drivers Abstract.

How to Apply
Hourly rate is commensurate with experience and training, with a range of $27-$33 per hour. We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted. We are committed to an equitable, diverse, and inclusive workforce. We welcome applications from all qualified individuals. We celebrate equity, diversity, and inclusion and are committed to building a diverse team that will make a positive contribution to the communities where we live and work.