Application Production Support

5 hours ago

Montreal, Quebec, Canada BNPP Full-time $54 Permanent

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Job title:- Application Production Support
Location:- Montreal, QC (Hybrid 3 days onsite and 2 days remote every week)
Duration:- 12 Months
Pay Range: $54.85/hr

MISSION AND OBJECTIVES

Provide application and technical support to the critical 24x7 Credits, Working Capital and
Asset Finance and Securitization applications.
Act as a subject matter expert on application architecture, disaster recovery, infrastructure
integration.
Follow Information security and adhere to governance framework for the applications in
the platform
Participate in the application security related projects and manage the server
obsolescence and vulnerabilities

MAIN RESPONSIBILITIES

Responsible for production support of Credits, Working Capital and Asset Finance
and Securitizations applications
Responsible for L1/L2 production support, incident management, problem management,
change management including application deployments.
Supporting data flows between Credit, Working Capital and Asset Finance and
Securitization applications and other upstream and downstream systems.
Supporting Operations team for technical issues
Participate in the yearly Disaster Recovery, Liveplay and Backup Recovery testing
Participate in technical projects
Responsible for coordinating and fulfilling projects support tasks, as well as providing
status reports
Provide expertise on production constraints and environment readiness

Transversal and Framework

Maintain application and systems as per the Information Security guidelines.
Ensure data protection regulations are implemented from a data security standpoint.
Maintain monitoring, capacity planning and performance tuning of financing solutions
applications components
Understand and document the technical process and data flows
Participate in the Change Control review meeting to ensure data quality and coordinate
approvals
Manage the Cyberark bypass controls and assess for resolutions
Facilitate prioritization sessions with stakeholders to clearly rank tasks for focused
execution and transparency
Industrialization of legacy process to be done using AI

REQUIREMENTS
TRAINING AND OCCUPATIONAL EXPERIENCE

Bachelor degree or higher in Computer Science or related fields
Good understanding of Credits and Working Capital business lines
Good understanding of Asset Finance and Securitization, Special Purpose Fund/CLO, Residential
Mortgage-backed Securities, Commercial Mortgage-backed Securities and Asset-backed
Securities business lines .
Must have at least one of Shell/Perl/Batch/Python scripting skills
Well versed with incident/problem/change management process
Excellent verbal and written communication skills
Good documentation skills – advanced knowledge of Excel, Word , PowerPoint
Good understanding of Java J2EE applications
Good to have infrastructure, MQ, Websphere, Tomcat knowledge
Good to have ITIL foundation knowledge/certification
Experience with Unix/Linux/Windows servers.
Experience with application deployments and installations
Knowledge of SQL/Pl SQL
Knowledge of Tools like Jira, ITSM, SN
Strong multitasking skills and ability to reprioritize tasks

ESSENTIAL SPECIFIC REQUIREMENTS

24/7 availability during On-Call schedule
Good understanding of Service Now or similar tool and the service management processes
Understanding of data protection principles
Ability to work independently and collaboratively within a team
SKILLS AND BEHAVIOURS
Problem solver
Manage multiple priorities
Innovative and Agile

Application Production Support

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