Customer Service Representative
1 day ago
New Westminster, British Columbia, Canada
Kirmac Collision & Autoglass
Full-time
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Customer Service Representative
Bring Your Care, Confidence, and Customer Expertise
If you’re someone who enjoys helping others, communicates clearly, and takes pride in delivering a thoughtful, organized customer experience, we’d love to meet you.
What You’ll Do
As a Customer Service Representative, you’ll be the welcoming face of the shop and a key connection point between customers, technicians, partners, and vendors. Your day-to-day responsibilities will include:
Building positive, lasting customer relationships in person and over the phone
Submitting ICBC rental forms and guiding customers through the process
Scheduling repair appointments and managing shop calendars
Generating repair orders and ensuring accurate documentation
Interacting with vendors and coordinating incoming/outgoing materials
Providing clear repair updates through phone, text, and email
Managing and posting invoices, parts returns, and related paperwork
Reconciling repair orders with accuracy and attention to detail
This role is ideal for someone who enjoys a mix of customer interaction, administrative work, and supporting a busy team environment.
What You Bring
Excellent verbal and written communication skills
Strong organization, accuracy, and attention to detail
A friendly, professional approach with strong people skills
Passion for vehicles and helping customers feel confident in their repair journey
A valid driver’s license
Solid references that reflect reliability and professionalism
What We Offer
Competitive wages Extended health, dental, and vision coverage Paid time off RRSP plan Supportive, team-focused environment Learning & Development Program Opportunities to support our community through volunteering Corporate discounts Regular social events and team gatherings If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team. Apply today.
What We Offer
Competitive wages Extended health, dental, and vision coverage Paid time off RRSP plan Supportive, team-focused environment Learning & Development Program Opportunities to support our community through volunteering Corporate discounts Regular social events and team gatherings If you’re a service‑driven professional who enjoys helping people and keeping things organized, we’d love to have you on our team. Apply today.