Hospitality Manager
Overview
We create communities where employees thrive in their work, helping our residents thrive in their homes.
Atria Senior Living’s family of brands has openings for individuals looking for a career with outstanding benefits, including:
- Paid holidays and PTO
- Community employees may receive annual anniversary rewards dependent on classification.
- Benefits package also includes Health, Dental, Vision, and Life Insurance
- Retirement Savings Plan / 401(k) employer match
- Tuition reimbursement (U.S Based Communities)
*Enrollment in benefits varies by employee classification; anniversary reward amounts vary by location
As a valued team member at Atria, you’ll work in a supportive environment that provides advancement opportunities and promotes a healthy work-life balance. Apply now
Responsibilities
In the role of Hospitality Manager (HM) you are responsible for ensuring a well-maintained community with excellent service to our residents. You have a complete understanding of how important hospitality services are to residents. You direct the dining room and housekeeping teams and set the tone for making mealtimes unique and memorable and ensure that residents are delighted with their housekeeping services.
- Hire, orient, schedule, train, coach, and counsel dining room waitstaff and housekeeping staff.
- Lead Sales while Manager on Duty each week, including but not limited to responding to telephone inquiries, conduct and follow up on walk-in and scheduled tours with prospective residents or interested parties, and complete lease signing.
- Answer incoming telephone calls promptly and in a welcoming and friendly manner and transfer calls to appropriate personnel.
- Provide timely feedback to the team and consistent performance management.
- Establish and manage labor and supplies budget and expenses.
- Manage schedules in accordance with resident census and budgets and control overtime within prescribed standards.
- Provide high levels of customer service, create a restaurant-style dining atmosphere, and be actively involved in the dining experience.
- Work closely with the Executive Chef and General Manager/Executive Director to keep residents satisfied with food, service, dining programs, and housekeeping services.
- Review the daily menu with residents and staff, coordinating room service delivery where applicable.
- Provide quality and compliance leadership. Responsible for supporting building inspections, quality checks of housekeeping, kitchen, and dining room, and ensure all life/safety rules are followed.
- Train team on Company standards, including but not limited to clean
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