Customer Service Manager

9 hours ago

Alberta, Canada Vimy Hr Full-time

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_{20th September, 2026}

Reporting directly to the President, the Client Experience Manager plays a key leadership role within the Administration department. You'll oversee customer excellence, providing direct supervision to the client experience team, interacting with the client if warranted, and acting as a liaison between the front office and senior leadership.

This role is central to ensuring the business functions efficiently, the work environment remains organized and professional, and clients receive consistent, high-quality service.

Team Leadership & Office Operations

Lead and support the administrative team, including the Client Experience Specialists and custodial staff, by managing daily coverage, coordinating priorities, and ensuring clear communication across front office functions.
Supervise the Client Experience team to ensure the consistent and high-quality handling of client calls, e-mails and in person inquiries.
Ensure team members receive comprehensive training to capture precise client specifications and ask the appropriate clarifying questions needed to support accurate and efficient production workflows.
Develop and maintain training standards, documentation, and ongoing product knowledge-sharing practices that enhance team capability.
Monitor team performance, provide coaching and support, and foster a customer-focused service culture.
Liaise with internal teams to ensure smooth daily operations.

Administrative Oversight & Coordination

Assist the President with scheduling, documentation, and administrative coordination.
Maintain and improve systems for office supplies, document management, meeting support, and administrative workflows.
Oversee front desk and reception operations to ensure a professional, client-focused experience and resolve guest service issues or facility needs as they arise.
Ensure the overall office is in good order and supplies for the custodial support are ordered and maintained.

Process Improvement & Internal Support

Identify and implement workflow and process improvements to enhance operational efficiency.
Support the development and maintenance of internal checklists, procedures, and documentation as part of broader workflow improvements.
Participate in facility, health and safety, or policy-related activities as needed.

Qualifications

Required:
- 5+ years of experience in office management, administration, or a related leadership role.
- Strong organizational and communication skills.
- Exemplary Customer Service skills
- Demonstrated ability to lead teams and maintain a service-oriented environment.
- Proficiency with Microsoft Office suites, scheduling tools, and workplace technologies.
Preferred:
- Experience in manufacturing, design, or distribution environments.
- Familiarity with CRM systems, shared inboxes, or workflow tools.
- Post-secondary education in Business Administration, Office Management, or a related field.

Customer Service Manager

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_{20th September, 2026}

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20th September, 2026

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_{20th September, 2026}