Quality Assurance Assistant

The afternoon shift Quality Assurance Assistant is responsible for ensuring a high level of order accuracy throughout the warehouse by ensuring strong quality assurance procedures are followed and maintained. This role is responsible for supporting warehouse quality programs, conducting quality audits and order verifications, maintaining inventory accuracy, and supporting continuous improvement activities across warehouse operations.   The Quality Assurance Assistant contributes directly to operational efficiency and customer satisfaction by helping ensure products are picked, packed, inventoried, and shipped accurately while maintaining compliance with all company and provincial health and safety standards.   Please note that this role supports the afternoon warehouse shift, and hours of work are from 3pm to 11:30pm Monday through Friday.   Duties & Responsibilities Assisting in the implementation and maintenance of warehouse quality assurance programs Coordinating quality assurance activities with warehouse leadership and responding to quality-related questions and concerns Performing quality checks on customer orders to ensure right-first-time order picking and packing accuracy Counting and monitoring warehouse inventory to ensure physical stock aligns with system balances Conducting inventory reviews and material assessments utilizing SAP and other warehouse systems Organizing products according to established warehouse procedures and locating misplaced inventory Reporting inventory discrepancies and assisting with investigations related to overages, shortages, damaged, or inconsistent product Maintaining error logs used to support employee coaching and continuous operational improvement Working collaboratively with warehouse personnel to identify root causes and resolve inventory discrepancies Supporting the implementation and sustainability of East Penn Canada's Lean Distribution initiatives Providing coaching to warehouse personnel on policies, procedures, and quality standards as required Supporting the coordination and tracking of departmental operational metrics on a daily, weekly, and monthly basis Following all company policies, procedures, and provincial regulations, including Health & Safety requirements, WHMIS, TDG, Workers' Compensation, and Labour Board regulations Identifying, reporting, and escalating workplace hazards, safety concerns, and potential health and safety risks Providing back-up support to warehouse and product maintenance functions as operationally required Contributing to a positive team environment through collaboration, knowledge sharing, and a strong customer service focus Maintaining a professional appearance and company uniform in accordance with company standards   Experience, Skills & Competencies 2+ years of experience in a quality assurance, inventory control, or related role, within a warehousing or manufacturing environment Experience conducting audits, cycle counts, inventory counts, or quality inspections Experience using SAP or similar ERP/warehouse management systems considered an asset Proficiency with Microsoft Outlook, Word, and Excel Ability to learn and adapt to new computer systems and applications Strong attention to detail and commitment to accuracy Excellent organizational, multitasking, and prioritization abilities Strong analytical and problem-solving skills with the ability to identify root causes and implement practical solutions Strong communication skills (reading, writing, and speaking) in English Customer-focused approach with a sense of urgency when responding to internal and external customer needs Ability to work effectively under pressure and meet deadlines in a fast-paced distribution environment Willingness and ability to occasionally lift and/or move loads up to 50 lbs Forklift certification considered an asset Positive, professional, and team-oriented attitude Ability to work independently while contributing to a collaborative warehouse environment   Other Considerations: This role supports East Penn Canada's afternoon shift, and employees must be able to work from 3pm to 11:30pm Monday to Friday Background checks including criminal checks and employment references will be required as a condition of employment Hiring range for this role is estimated at $22.00-24.00 hourly plus shift premium (actual salary to be determined by the applicant's education, experience, knowledge, skills, and abilities, as well as internal equity and alignment with market data)