Aircraft Load Coordinator

Position SummaryReporting to the Manager, Ramp Operations, the Aircraft Load Coordinator is responsible for preparing the flight manifests and ensuring that passenger baggage and/or cargo loads comply with weight and balance limitations in accordance with Transport Canada regulations.  Personal Characteristics
•    Highly flexible, with the ability to respond quickly in a dynamic environment
•    Professional and respectful, with a positive work attitude
•    Timely with a high level of commitment to on-time performance is essential
•    Motivated with the ability to work independently and as part of a team
•    Effective verbal and written communication skills
•    High level of respect, understanding and regard for First Nations communities
•    Ability to think critically and act logically to evaluate situations and provide sound judgment

Key Responsibilities
and Accountabilities
•    Work with colleagues in the Cargo, Ramp and SOCC departments to maximize payload while utilizing the most efficient aircraft configurations
•    Input values into the Daily Cargo Report after each flight
•    Using reasonable judgement, ability to balance conflicting operational requirements to maximize cargo payload while maintaining on-time performance, all without jeopardizing safety or regulatory compliance by utilizing data from operational flight plans
•    Demonstrate friendly customer service support, ensuring that Northern Agents have been informed of flight delays and/or when a freight aircraft will be sent to their community, as well as advising Northern Agents when equipment will be required to offload freight or baggage
•    Coordinate de-ice operations with flight crew and ramp staff
•    Communicate fuelling requirements with the Captain after checking through load numbers in the internal computer system
•    Coordinate and prepare freight preloads and freight final loads, communicating with the Cargo Loadmaster
•    Ensure that all Ramp Agents are promptly informed when a flight will be arriving or departing to ensure that all services needed are delivered on time
•    Ensure that Ramp Agents and Customer Service employees are aware of any passenger/baggage/freight changes on flights, including flight delays
•    Ensure that all applicable Dangerous Goods paperwork is complete and signed by the Captain
•    Plan aircraft seat configurations for flights and communicate the organization of the aircraft movement on the ground to the Cargo and Ramp Operations employees
•    Load planning for standby passengers, excess baggage and available baggage/freight space
•    Work collaboratively with Cargo and Ramp Supervisors to ensure that tasks and departmental objectives are completed in a timely manner
•    Perform all other duties as assigned Minimum Education, Experience and Certifications
•    High school diploma or General Education Degree (GED) equivalent
•    Indigenous and Cultural Awareness Training considered an asset
•    Must be able to obtain and maintain any applicable transportation security clearances and additional authorizations
•    Knowledge of Amelia computer system is considered an asset
•    Must possess valid driver’s licence
•    Canadian Radio Licence (Aeronautical) required for this role
•    Forklift licence or completed applicable training considered an asset
•    Airline experience considered an asset Working Conditions
•    Physically able to perform all listed job duties.
•    Travel by aircraft and other means as required by role.
•    Work performed both indoors and outdoors; employee must be able to adapt to all outdoor weather conditions.
•    Work performed in multiple environments. Contact with staff and the general public.
•    Shiftwork may be required (days, evenings and/or night shift).
•    Work in a warehouse environment with full range of movement including, but not limited to, bending, sitting, standing, lifting to a maximum of 75lbs, pushing and pulling daily.
•    Ability to carry and operate a radio.
•    Use of safety equipment as required and applicable to role. Methods and procedures described or implied in the job profile may be altered to accommodate employees.