Room Division Supervisor | Full-time | Union Hotel

The Rooms Division Supervisor will primarily focus on responding to guest reviews and using this information to proactively prevent future guest complaints while helping teach the team how to turn transactional guest interactions into unique guest experiences that reflect the Union brand.

The Room Division Supervisor is primarily responsible for:

• Lead the Housekeeping team in the absence of the Executive Housekeeper, ensuring smooth daily operations and adherence to hotel brand standards.
• Conduct daily room inspections for cleanliness, maintenance needs, and compliance with quality and brand expectations.
• Deliver daily Housekeeping morning briefings, communicating priorities, VIP arrivals, safety reminders, and operational updates.
• Provide coaching, feedback, and on-the-job training to team members to support performance, service excellence, and professional development.
• Review and process team member timesheets accurately and in a timely manner.
• Identify, document, and report maintenance or condition issues promptly to ensure guest satisfaction and protect hotel assets.
• Assist the Front Office Team with operational coverage and guest support as needed, maintaining consistent service across the Rooms Division.
• Serve as Manager on Duty (MOD) in the absence of a Department Head or General Manager, ensuring all guest issues and complaints are resolved professionally, promptly, and with empathy.
• Coordinate preparation for VIP guests, influencers, and special arrivals, ensuring guest rooms, amenities, and public areas exceed expectations.
• Maintain a polished, clean, and professional appearance of the lobby, front entrance, public areas, elevators, and corridors in alignment with brand standards.
• Support lobby café operations and assist with lobby activations and guest engagement initiatives as required.
• Oversee the stocking, organization, and visual merchandising of the hotel MarketPlace, ensuring availability, cleanliness, and brand-compliant presentation.
• Participate actively in department meetings, cross-functional team activities, and hotel events to support overall operational success.
• Communicate effectively with all departments—including Maintenance, Front Office, and Food & Beverage—to coordinate service delivery and resolve operational challenges.
• Ensure all guest requests, incidents, and operational updates are properly logged and communicated in accordance with hotel procedures.
• Monitor adherence to safety procedures, cleanliness protocols, and hygiene standards across all areas of responsibility.
• Support continuous improvement efforts by identifying operational efficiencies and proposing enhancements to guest service and colleague workflows.
• Other duties as assigned.

What We are Looking for...

• Ability to handle high-pressure situations;
• Exercises good judgment and able to make quick, sound decisions;
• Pays attention to detail;
• Able to maintain confidentiality of hotel guest and hotel information;
• Commitment to guest satisfaction;
• Computer literate & MS Office proficient;
• Strong written and verbal communication skills;
• Able to work cohesively and responsibility as part of a small team;
• Previous hotel Front Desk and Housekeeping experience;
• Excellent leadership, interpersonal, and communication skills;
• Previous housekeeping experience, preferably in a hotel environment;
• Organizational, planning skills and the ability to prioritize;
• Positive attitude is a must
• Must be available to work flexible as required by management.

This posting for an existing vacancy

About Us

Silver Hotel Group (SHG) is a family-owned Canadian hotel investment, development, and management company. Our portfolio includes hotels in Canada and the U.S. and ranges from internationally branded full and select-service hotels to independent and boutique hotels. At SHG, our culture is fundamental to our success. Each empowered team member strives to exhibit passion, creativity, and fun every day. Together, we are dedicated to delivering exceptional experiences by living our core values as our road map: Accountability, Teamwork, Leadership, Diversity, Integrity, Giving, Fun, and Recognition. As we continue to grow, our mantra “You Matter” resonates with our 600+ team members in how we do business, which will continue to enhance engagement and retention. Today, we look for new team members who demonstrate both aptitude and the passion to embrace and contribute to our Culture.

Help us build something exceptional

The Silver Hotel Group believes in outstanding hospitality and takes seriously its obligations under the Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are committed to respecting the independence and dignity of all persons by providing a barrier-free environment for all guests, colleagues, and job applicants. Accommodations are available upon request for all applicants with a disability throughout the recruitment process. Please contact Human Resources at 905-362-9480. The Silver Hotel Group is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, or any other characteristics protected by law.