Human Resources Business Partner

Pickering Casino Resort is seeking a Human Resources Business Partner

Under the general direction of the Director, Human Resources, this position will interact and partner with client groups, department management and executives on a regular basis. Will be responsible to provide guidance and valuable strategic advice in the disciplines of performance management, labour relations, training, attendance management, Health & Safety, disability management, and contribution of valuable strategic advice to managers in assigned client groups. While being strategic partners to external and internal clientele, the Business Partner, Human Resources ensures adherence to all policies and procedures, motivates and leads by example and provides learning opportunities while establishing a safe, efficient and welcoming work environment for all team members.

The ideal candidate is an energetic professional with proven knowledge, skills and abilities, executing the following in support of the company’s vision, mission and values: 

• Provides HR leadership & advice to managers; provides guidance on conflict resolution, performance management, labour relations,  career development and succession planning;
• Oversees programs such as orientation, training, attendance management, health, safety & wellness, rewards and recognition etc., at the property;
• Delivers and supports ongoing training and development to cultivate culture to create memorable experiences;
• Develops and implements HR strategic plans as directed; ensures site operations align with partnership objectives;
• Partners with management to improve culture of attendance and performance while focusing on guest service;
• Fosters a safe workplace focusing on taking proactive steps to minimize accidents and increase wellness;
• Liaises and communicates effectively with all appropriate operational departments;
• Develops and cultivates strong working relationships with all stakeholders: guests, partnership, team members, unions, vendors and regulators;
• Reviewing and updating job descriptions;
• Assisting and advising Managers with respect to the collective agreement application and interpretation;
• Focuses on rapport-building with the Union working towards improving communication and reducing grievances;
• Researches and prepares confidential Labour Relations reports and surveys relating to negotiations, grievances and arbitrations and provides support, resources and participates on the Casino’s bargaining and Labour-management committees;
• Ensures compliance with licensing laws, health and safety and other statutory regulations;
• Performs other reasonable additional duties as required/assigned.

Successful applicants will demonstrate the following qualifications: 

• Post-Secondary education in Human Resources Management (diploma/degree in HR) or an equivalency of work experience of at least five years in Human Resources in roles of increasing responsibility. A combination of education/experience may be considered;
• CHRL/CHRP designation is preferred;
• Previous HR experience in a unionized environment is required;
• Ability to exceed internal and external ‘customer’ expectations through leading by example and by providing timely, effective and service oriented advice and service to operation managers;
• A track-record of effective human resources customer service to several departments with competing needs, and providing sound advice on sensitive matters;
• Ability to maintain confidentiality; mediation and conflict management/resolution experience is required;
• Superior ability to communicate effectively; active listening, writing, speaking and presenting;
• Proven ability to analyze problems, identify key information and issues, interpret data and determine implications, provide recommendations, and effectively resolve issues;
• Computer literacy in all applications of MS Office and HRIS experience required (JD Edwards preferred);
• Active affiliation with appropriate Human Resources networks and organizations and ongoing community involvement;
• Collaborative (solicits input to improve/enhance strategy and development);
• Willingness to learn, develop and achieve new skills for personal and professional development;
• Ability to obtain registration as a Category 1 Gaming Assistant with the Alcohol and Gaming Commission of Ontario.