User support technician
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OVERVIEW
LANGUAGES
English
EDUCATION
- College, CEGEP or other non-university certificate or diploma from a program of 3 months to less than 1 year
EXPERIENCE
1 year to less than 2 years
ON SITE
Work must be completed at the physical location. There is no option to work remotely.
WORK SETTING
- Relocation costs covered by employer
- Willing to relocate
RESPONSIBILITIES
TASKS
- Give access to computer networks
- Report on the performance of computer systems and networks
- Respond to users experiencing difficulties with computer
- Consult user guides, technical manuals and other documents to research andimplement solutions
- Collect, organize and maintain a problems and solutions log for use by other technical support analysts
- Participate in the redesign of applications and other software
- Supervise other technical support workers in this group
- Provide business systems, network and Internet support to users in responseto identified difficulties
- Set up equipment for employee use, performing or ensuring proper installationof cables, operating systems, or appropriate software
- Perform Web-server backup and recovery operations
- Provide customer service
- Manage incidents
SUPERVISION
- 1 to 2 people
CREDENTIALS
CERTIFICATES, LICENCES, AND COURSES
- Associate Computing Professional (ACP)
- Cisco certified network associate
- Microsoft certified professional (MCP)
- A+ Certification
EXPERIENCE AND SPECIALIZATION
COMPUTER AND TECHNOLOGY KNOWLEDGE
- Android
- Security software
- .NET
- MS Windows
ADDITIONAL INFORMATION
SECURITY AND SAFETY
- Bondable
- Criminal record check
TRANSPORTATION/TRAVEL INFORMATION
- Travel expenses paid by employer
WORK CONDITIONS AND PHYSICAL CAPABILITIES
- Fast-paced environment
- Work under pressure
- Tight deadlines
- Repetitive tasks
- Manual dexterity
- Attention to detail
- Sitting
- Combination of sitting, standing, walking
- Standing for extended periods
PERSONAL SUITABILITY
- Accurate
- Client focus
- Excellent oral communication
- Excellent written communication
- Initiative
- Judgement
- Organized
- Team player
- Time management
- Honesty
BENEFITS
FINANCIAL BENEFITS
- Gasoline paid
OTHER BENEFITS
- Free parking available
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