Order Management Customer Care Specialist
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Turn order details into seamless customer support as an Order Management Customer Care Associate serving a growing furniture and design business.
The Customer Care department provides responsive service from start to finish. Reporting to the Customer Care Supervisor, this position manages wholesale orders, returns, scheduling, verification, issue resolution, and data management. It also coordinates customer updates with Sales and other internal departments.
Key Responsibilities:
- Enter accurate orders, returns, and customer data
- Maintain customer records within the ERP system
- Schedule orders around manufacturing capacity
- Resolve issues and communicate order status
- Provide backup for customer service staff
Requirements:
- One-plus year customer service or order management experience
- High-volume environment experience
- Intermediate or advanced Microsoft Office skills
- Ability to navigate the web and type 50-plus words per minute
- Professional English and strong telephone etiquette
Bring accurate data management, order coordination, and issue resolution skills to the furniture and design company's customer care team.
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