Hands-On Developer Role as a Customer Solutions Engineer

3 weeks ago

Edmonton, Alberta, Canada Agility CMS Full-time

Become a key technical partner as a Customer Solutions Engineer, bridging the gap between engineering and customer needs. Tackle complex development issues while supporting Enterprise clients in a remote-first setting.

In this position, you will leverage your extensive technical knowledge to diagnose and solve real-world challenges faced by customers. You'll interact with various development environments and collaborate with Product and Engineering teams while ensuring high-quality support throughout the process.

Key Responsibilities:

  • Diagnose and resolve issues in customer environments
  • Liaise between customers and internal teams for solutions
  • Translate concerns into actionable documentation in Jira
  • Develop support content for improved customer education
  • Enhance internal documentation and tool efficiency

Requirements:

  • 3–5+ years as a Full Stack Developer
  • Proficiency in .NET (C#), React/Next.js, and TypeScript
  • Experience with production web applications essential
  • Strong communication and debugging skills
  • Background in solutions engineering a plus

Elevate your impact in a key engineering role where your expertise drives customer success and platform improvements.