Client Advisor
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The Client Advisor is responsible for providing exceptional client experience and product knowledge to drive individual and store sales targets and KPI's. Acting as a brand ambassador, the Client Advisor builds strong and lasting client relationships and upholds the TOM FORD identity and values increasing engagement and client loyalty.
Tasks & Responsibilities
Work closely with Store Leadership to achieve Daily, Weekly and Monthly sales targets
Generate and manage individual, high-volume sales business and achieve individual sales goals
Source, recruit, develop and maintain client book
Track and grow spend of existing client network
Manage regular client outreach, consignment, and appointment setting
Follow-up on client purchases, alterations, deliveries, special orders, MTM fittings, client specific requests
Maintain strong product knowledge of current and past collections at all times
Provide product and client feedback to Store Leadership and Merchandising team
Deliver outstanding service to TOM FORD clients
Maintain an active presence in the local community; keep informed about major events and client activities
Adhere to company policies and procedures at all times
Create high energy and a positive work environment
Job Requirements
3-5 years of retail sales experience required; preferably in a luxury environment
Strong entrepreneurial spirit and initiative
Deep knowledge of the luxury industry with a high level of fashion sensitivity
Strong interpersonal, communication, organization, and follow‐through skills
Ability to excel in a fast paced, high energy and a positive work environment.
Availability to work during Store hours of operation, including nights, weekends, and holidays, as needed
Must be able to operate all equipment necessary to perform the job, including Microsoft Excel, Word, PPT and Microsoft Teams, POS and phone systems, cash register and all other office equipment as needed
Ability to lift or carry (pushing/pulling) up to 25 pounds (or more).
Ability to bend, stoop, reach or squat to handle and stock merchandise
Ability to stand or walk for long periods (4-6 hours)
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