Veterinary Client Success Representative

1 day ago

Ottawa, Ontario, Canada Valsoft Full-time

Support veterinary practices remotely as a Client Success Representative using software training and relationship-building skills. Travel up to 10–15% for industry events and client sites.

At Asteris, you will own veterinary client experiences across onboarding, renewals, retention, and expansion. You will teach non-technical users, answer product questions, monitor account health, and collaborate with Sales, Product, and Support. The Keystone Software Suite helps practices manage diagnostic images securely.

Key Responsibilities:

  • Lead implementation from kickoff through client go-live
  • Train veterinarians, technicians, and stakeholders on Keystone
  • Run Quarterly Business Reviews and share usage insights
  • Resolve basic issues and escalate complex problems
  • Identify expansion opportunities and maintain Salesforce records

Requirements:

  • Two or more years in the veterinary industry
  • Comfort training customers on software
  • Confidence calling at-risk clients about their experience
  • Willingness to travel up to 10–15% annually
  • Customer success, Salesforce, or review experience preferred

Bring veterinary knowledge, clear software instruction, and proactive account management to Asteris client success.