Technical Support Specialist in Help Desk
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Join a customer-focused team as a Support Specialist helping with Help Desk tickets. This role combines problem-solving skills with customer service, engaging with clients via phone and email.
The Support Specialist serves as the initial contact for technical assistance, managing remote troubleshooting and responses to service issues. Your role requires proficiency in installing and configuring hardware, managing Active Directory, and updating documentation. This role is ideal for someone who enjoys engaging with customers and supporting team initiatives.
Key Responsibilities:
- Serve as the first point of contact for technical support
- Perform remote troubleshooting using diagnostic techniques
- Install and configure hardware and software
- Manage Active Directory and Microsoft 365 environments
- Respond to service requests in a timely manner
Requirements:
- Degree in computer science or IT preferred
- 1 year experience in an IT Helpdesk environment
- 2 years in a customer service role
- Strong communication and organization skills
- Basic knowledge of Active Directory environments
Provide high-quality support and engage with customers effectively in this rewarding Support Specialist role.
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