Coordinator, Corporate Services Support, Environmental Services

Please Note: If you are a current Oak Valley Health employee, apply to this job via the internal Workday application.

Land acknowledgement: Oak Valley Health is honoured to provide care on the traditional and treaty territory of the Anishinaabeg, and acknowledge our closest Indigenous communities, the Chippewas of Georgina Island and the Mississaugas of Scugog Island. The land is encompassed within Treaty 13, Treaty 20, and the Williams Treaty.

Today, this area is home to many diverse Indigenous Peoples, and we acknowledge the health disparities and barriers Indigenous Peoples face in accessing care. To support true healing, we are committed to understanding these challenges, learning from Indigenous knowledge, and taking action together to improve safe and equitable health care for current and future generations.

Who you are:

You encompass Oak Valley Health's core values and live the words of respect, trust, commitment, compassion and courageYou are a patient and/or client centered individual who performs at an exemplary standardYou are a team player with excellent communication, critical thinking and prioritization skillsWho you are: You encompass Oak Valley Health's core values and live the words of Respect, Trust, Commitment, Compassion and CourageYou are a patient and/or client centered individual who performs at an exemplary standardYou are a team player with excellent communication, critical thinking and prioritization skillsWhat we are looking for: As a member of our team, you will be responsible for ensuring the systems supporting the coordination and facilitation of flow within the Facilities & Corporate Services Department are maintained. In this role you will utilize your goal-oriented, client centered approach to assist in the day to day operations including the monitoring, evaluation and assigning of resources within the portfolio.

You are someone who can work in a fast paced environment and can prioritize multiple competing priorities and can critically problem solve to ensure that an efficient flow is maintained.

Respond to customer service requests and direct as required, monitoring, tracking and dispatching support services calls as necessaryInitiate Service recovery after a customer complaintPreparing and maintaining departmental schedules for all support services areas and troubleshooting scheduling concerns according to CUPE collective agreement (this will include tracking of vacation approvals, sick call replacements, shift vacancies, shift exchanges and vacation requests, posting available shifts on staff notification application, identify gaps and improvements within schedules and flag when additional staffing is requiredMaintenance, upgrades, analytic, and roll out of the scheduling softwareExercise judgement and independence to coordinate the department work flow process, Connexall, Meditech, UKG Scheduling Software, Key watcher, Department Work routinesIdentifying automated system trends and highlighting when service levels are not metSupporting payroll functionEscalating and managing equipment issues or needsData entry and maintaining data integrity in tracking systemsMonitoring and analyzing the performance of assigned support services systems to provide reports for appropriate leads and ManagersIdentifies trends within role and recommend continuous improvement activitiesUpdating and Maintaining Confidential records and filesWhat you bring to the role: Secondary School diploma and completion of Community College Administrative Assistant Diploma or equivalentSupport Services administrative experiencePrevious administrative experience within a support services environmentMinimum 1 year relevant administrative hospital experienceRecent experience with computerized scheduling and payroll timecards, preferably within Meditech 6.0 environmentProven MS office proficiency (Word, Excel and PowerPoint)Experience with coordination of a complex scheduling systemProven agility to facilitate and coordinate efficient flow of a busy work environmentDemonstrated excellent organizational skills with ability to prioritize tasks and meet deadlines in a fast-paced environmentExcellent customer service, interpersonal skills and conflict managementExcellent written and verbal communication skillsExcellent critical thinking skills with the ability to think independently to proactively anticipate the needs of the programMust demonstrate high initiative and efficiencyDemonstrate a high degree of energy, enthusiasm, initiative, self direction and the ability to work independently or in a team environment with minimal supervisionDemonstrates a high level of accuracy and attention to detail in work and be able to problem solveDemonstrated good attendance record with the ability to maintain this same standardDemonstrates a commitment to a healthy and safe workplace for self and other by taking all reasonable precautions and working in compliance with hospital related po