Patient Access Liaison I for USC Health
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Step into the role of Patient Access Liaison I at USC Health, where you will be the link between patients and our academic medical centers. Provide essential support with appointment scheduling and inquiries.
In this customer-centric position, you will answer calls, manage web-based communications, and ensure efficient access to healthcare services. An emphasis on professionalism and customer service will help you thrive as you work within the USC/Keck standards.
Key Responsibilities:
- Screen and direct calls and electronic messages
- Schedule initial and follow-up patient appointments
- Uphold warm, courteous interaction with all contacts
- Process messages and ensure HIPAA compliance
- Facilitate communication between patients and medical personnel
Requirements:
- High school diploma or equivalent
- 2 years customer service experience needed
- Strong communication and multitasking skills
- Knowledge of health insurance and medical terminology is preferred
- Bilingual candidates are encouraged to apply
Contribute to patient access and service excellence at USC Health and grow your career in this rewarding role.
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