Digital Platforms Coordinator

Communications Full Time Ottawa, ON Remote $51,200 - $64,000 CAD per year

Position title: Digital Platforms Coordinator
Department: Canadian Cardiovascular Society (CCS)
Reports to: Director, Communications / Director, Business Systems
Location: Ottawa-based, Remote

Position type: Full-time, replacement position
Salary: CAD51,200-64,000

The Canadian Cardiovascular Society (CCS) is seeking a Digital Platforms Coordinator for an integrated role supporting both the Business Systems and Communications teams. This role is responsible for the day-to-day coordination of the CCS & Canadian Cardiovascular Foundation (CCF) websites, CCS member portal, and related digital platforms, with a focus on content management, data accuracy, user support, and system administration.

The core tasks and activities are as follows:

Business Systems

• Managing updates and changes to the CCS member portal(iMIS Rise).
• Maintaining contact data to ensure information staysaccurateand current:
• Monitoring and reporting on newsletter subscriptions/unsubscribes (iMIS and Constant Contact);
• Supporting data corrections for bounced emails; and
• Monitoring and updating data to resolve duplicate accounts.
• Conducting massdataupdatesafter new events or changes to existing lists.
• Monitoringand resolving account issues such as lockouts, incorrect permissions, and access errors for (iMIS Rise) page content.
• Implementingcontrols and procedures to prevent data corruption or inconsistent records, and documenting standards for data entry and system use.
• Creatingdocumentationand short training videos for iMIS processes for staff users.
• Other duties as assigned.

Communications

• Accountable for the day-to-day administration, maintenance, and improvement of the CCS and CCF websitesin WordPress, serving as the main point of coordination for website content and updates:
• Manage website changes across content, navigation, layout, and page structure to keep the site accurate, user-friendly, accessible, and aligned with CCS priorities;
• Coordinate incoming website requests, prioritize updates, and work with internal teams to deliver content and enhancements efficiently and consistently;
• Maintain website standards and governance, including formatting, page structure, content organization, link integrity, and publishing workflows;
• Identify opportunities to improve user experience(UI)and content performance, and recommend practical enhancements based on analytics and stakeholder needs; and
• Support website projects including campaign pages, content migrations, and future redesign or optimization initiatives.
• Support the communications team in formatting and distributing email marketing campaigns and newsletters.
• Track and report monthly metrics for website(s) and email marketing campaigns.
• Other duties as assigned.

Qualifications

Essential Qualifications

• Post secondary diploma or degree, or equivalent.
• Minimum of three (3) years ofexperience related to website updates, email marketing platforms,and database usage.
• Excellent written communication skills and knowledge ofCASL and PIPEDA.
• Excellentknowledge of Microsoft Office programs including MS Word, Excel, Planner, PowerPoint, and Teams and familiarity with web-based applications.
• Website updates (WordPress).

Assets

• Experience using artificial intelligence and automation tools to streamline and enhance newsletter production is considered a strong asset.
• English/French bilingualproficiency.
• Simple graphic design using Canva.
• Data analytics reporting (Google) and digital communications tools.
• Database management(iMIS).
• Email marketing platforms (preferably Constant Contact).

Interpersonal skills

• Self-motivated and proactive, with the ability to work independently, navigate ambiguity, and drive initiatives forward.
• Strong project coordination.
• Demonstrated strong organizational skills, attention-to-detail and time management are essential as the role reports to two departments.
• Excellent judgement, high degree of professionalism and attention to details
• Understanding and desire to maintain quality data.

Working conditions

The CCS is a fully remote organization. Flexibility to periodically work irregular hours and to travel within North America (up to 10 days/year) is required. To find out more information about working with the CCS, please visit our website at https://ccs.ca/work-with-us/ .

About the Canadian Cardiovascular Society (CCS)

The CCS is the national voice for cardiovascular clinicians and scientists, representing more than 2,500 cardiologists, cardiac surgeons, and other heart health specialist