Service Supervisor at Toromont Cat
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Elevate customer satisfaction as the Service Supervisor at Toromont Cat, a leading Caterpillar equipment dealer. Lead a technician team while managing service operations in a full-time role.
As a Service Supervisor, you will be pivotal in connecting corporate initiatives and team performance while exceeding customer expectations. Your experience in a supervisory position will help cultivate top-notch service from our technicians. With a strong focus on health and safety, you will also contribute to operational efficiency and training for continuous improvement.
Key Responsibilities:
- Lead a team of technicians to meet service standards
- Schedule work orders to ensure shop productivity
- Train and coach staff for improved performance
- Manage customer service inquiries and follow-up on repairs
- Create quotes and prepare invoices for all services
Requirements:
- Minimum post-secondary education required
- At least 3 years of supervisory experience
- Class 5 driver's license and ability to obtain required certifications
- Technical experience is a plus
- Bilingualism considered an asset
Play a crucial role in meeting customer needs and operational excellence at Toromont Cat.
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