Information Desk Assistant Visitor Services

Information Desk Assistant Visitor Services(Job Id 17740)

Job title: Information Desk Assistant Visitor Services

Job ID: 17740

Site: CA:ON:Toronto: St. Michael's Hospital

Category:

Work type: Part-Time Permanent

Date posted: October 28, 2026

Salary range: 27.33-30.87

Shift/ hours of work:

Description

DUTIES & RESPONSIBILITIES:

• Greet and direct patients, visitors and staff
• Perform a computer search to locate patient information for way-finding and clinic appointments.
• Answer telephone inquiries and provide relevant information as requested.
• Problem solve issues for patients and visitors and escape when appropriate
• Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
• Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
• Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
• Alert the Team Leader to any issues or concerns that require escalation
• Other duties as assigned.

QUALIFICATIONS:

• Successful completion of a secondary school diploma required.
• Successful completion of a post-secondary community college program in a related field preferred.
• Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
• Able to use telephone equipment at the Information Desks.
• Basic mathematical skills (addition, subtraction, multiplication and division) are required.
• Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
• Excellent customer service record with proven success in working in a team environment.
• Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
• Able to demonstrate trouble-shooting and problem-solving skills.
• Demonstrated ability to work both independently and as part of a team
• Proven commitment to Mission and Values of the organization.
• Excellent attendance record.
• High energy and able to multitask.
• Medical Terminology Certificate is an asset.
• Other duties as assigned.

HOURS: Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.

DUTIES & RESPONSIBILITIES:

• Greet and direct patients, visitors and staff
• Perform a computer search to locate patient information for way-finding and clinic appointments.
• Answer telephone inquiries and provide relevant information as requested.
• Problem solve issues for patients and visitors and escape when appropriate
• Call the Call Centre to provide wheelchair assistance to outpatients and visitors Request additional support through initiating hospital codes (Blue, Brown, etc)
• Organize wheelchairs in lobby designated area and retrieve wheelchairs from outside.
• Assist with general tidiness of the information desk and lobby area surrounding the Information Desks.
• Alert the Team Leader to any issues or concerns that require escalation
• Other duties as assigned.

QUALIFICATIONS:

• Successful completion of a secondary school diploma required.
• Successful completion of a post-secondary community college program in a related field preferred.
• Demonstrated oral, written and English language reading skills required in order to effectively communicate and/or respond to patient, visitor, or staff inquiries as required.
• Able to use telephone equipment at the Information Desks.
• Basic mathematical skills (addition, subtraction, multiplication and division) are required.
• Well-developed organizational skills with the ability to work in a fast paced environment and prioritize tasks appropriately.
• Excellent customer service record with proven success in working in a team environment.
• Proficient in the current ADT software system, Microsoft Outlook, Microsoft Word 2010, Intranet and Internet.
• Able to demonstrate trouble-shooting and problem-solving skills.
• Demonstrated ability to work both independently and as part of a team
• Proven commitment to Mission and Values of the organization.
• Excellent attendance record.
• High energy and able to multitask.
• Medical Terminology Certificate is an asset.
• Other duties as assigned.

HOURS: Evenings and weekends, Alternating: Mondays 2pm-9pm, Thursdays 2pm-9pm, Saturdays and Sundays 6am-2pm and as per department needs.

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