Sales Operations Analyst

Sales Operations Analyst - 20-month contract

Location: Siège social de Brother Canada , Brother Canada - Headquarters

Category: Sales

Tags: Hybrid

Company Overview Brother is a leading provider of home and office equipment, sewing and crafting products, and industrial solutions. With a legacy spanning over 115 years, our brand is renowned for producing award-winning printers, sewing machines, P-touch labelers, and more. Brother Canada was established in 1960, marking over 65 years of operations. Brother Canada is headquartered in Dollard-des-Ormeaux, Quebec and is a wholly owned subsidiary of Brother International Corporation (BIC), based in the United States. BIC is in itself a subsidiary of Brother Industries Limited (BIL), which was founded in 1908 in Nagoya, Japan and operates in more than 30 countries worldwide.

Why Work at Brother? At Brother Canada, we're more than a team; we're a community guided by our culture drivers of Accountability, Authenticity, Excellence, and Boldness. We foster collaboration, growth, and work-life balance through flexible hours, hybrid work options, wellness subsidies, learning and development, recognition programs, and employee discounts. With roots in Montreal since 1960, we embrace continuous improvement and a culture of "Challenging Spirit," offering stability while delivering a superior customer experience.

Role Overview

Reporting to the Director, B2C Sales, the B2C Sales Operations Analyst supports the B2C Sales team by managing sales reporting, analytics, and operational processes. The role works closely with B2C Sales team members, internal stakeholders from cross functional teams, and key retail accounts to consolidate and analyze sales, inventory, order, and promotional information. By delivering accurate reporting, actionable insights, and responsive operational support, the Analyst helps the sales team make informed decisions, identify business opportunities, and maintain strong customer relationships.

Duties & Responsibilities

• Reporting & Data Analysis: Prepare and distribute accurate weekly and monthly sales, purchase, cancellation, inventory, order, and point-of-sale reports for assigned retail accounts and sales channels.
• Consolidate data from multiple internal and external sources, validate its accuracy, investigate discrepancies, and evacuate significant issues when required.
• Analyze sales performance, inventory, order plans, and promotional activity to identify trends, risks, gaps, and business opportunities.
• Translate reporting results into clear insights and recommendations that support account planning and B2C Sales decision-making.
• Maintain retail account reporting tools and dashboards, ensuring information is accurate, current, and available according to established reporting timelines.
• Prepare reporting materials and business updates for internal reviews, customer meetings, and account-planning discussions.
• Identify and implement opportunities to improve reporting accuracy, information flow, process efficiency, and stakeholder experience.
• Sales, Accounts & Cross-Functional Support: Monitor weekly order-plan performance and collaborate with account buying teams, account managers, and Supply Chain to address forecast, inventory, or order-related issues.
• Support product launches by coordinating pricing, item setup, launch information, and other required product data with internal teams and customer contacts.
• Coordinate with Sales, Marketing, Finance, Product Management, Supply Chain, and other internal stakeholders to respond to customer and account information requests.
• Support promotional planning and execution by maintaining relevant information, monitoring activity, and communicating changes or issues to appropriate stakeholders.
• Act as a responsive point of contact for operational and reporting questions from assigned key retail accounts and internal stakeholders.
• Participate in weekly B2C Sales meetings and provide updates on reporting, orders, inventory, promotions, risks, and follow-up action.
• Customer & Additional Support: Attend customer meetings occasionally, as required.
• Perform other related duties and support ad hoc projects as assigned.

Experience & Qualifications

Education: University degree or college diploma in business, commerce, analytics, supply chain, finance, or related discipline, or an equivalent combination of education and relevant experience

Experience: At l