Athletic Facility Assistant

Duties and Responsibilities

(a) Building Security and Safety

• Checks membership cards (including student id cards); approves or denies entry to the facility, providing explanation of regulations as required and directs to other areas when appropriate. Permits entry of participants and spectators of events as instructed.
• Performs walk arounds of the indoor and outdoor facilities to monitor physical activity areas, locker rooms, shower areas, washrooms, stairwells and other public areas; checks for potential safety/security/maintenance problems, for authorized use of activity areas (per schedules) and generally for user compliance with building (and other posted) regulations; checks and secures doors as required and/or unlocks doors as specified in standard operating procedures or daily instructions; reports safety/security/maintenance deficiencies to supervisor. When Manager or Assistant Facility Manager is not available, reports emergency safety/security/maintenance to either UofT police or Physical Plant; asks unauthorized users to vacate premises; refers problems and emergencies to supervisor.
• Performs assigned evacuation and security duties during emergency situations. Completes log report of monitoring rounds, noting deficiencies and problems.
• Responds appropriately to emergency first aid and safety situations in accordance with standard operating and emergency procedures and completes appropriate injury/incident report.
• Performs final rounds and lock-up of buildings, according to standard operating procedure; ensures that the facility is cleared of all personnel and users before lock-up.
• In the absence of supervisors, assumes a lead role in maintaining the general operations of the facility ensuring work flow and appropriate coverage, reporting all action taken to the supervisors

(b) Customer Service

• Provides general information at equipment and towel counters and by telephone re: facilities, schedules, memberships, fees, services and activities. Refers inquiries to other relevant program and/or service area as required.
• As a first responder, proactively stays informed of services and program changes and offerings in order to respond to conflicts or unexpected program cancellations and resolves when possible. Informs the appropriate Manager or program supervisor of the conflict requiring follow up and resolution.
• Books squash and tennis courts according to standard operating procedures when main office is closed. Issues and receives towels, rags, keys, recreational, fitness, intramural and intercollegiate athletic equipment to/from facility users who present proper identification according to standard operating procedures.
• Projects a positive professional image of the facility in dress and behavior at all times while on duty.
• Serves as front-line reception for complaints, emergencies and requests for assistance/service from a diverse population of members and visitors.
• Responds quickly to crisis situations requiring independent, timely decision making skills in a fast paced environment; handling and/or redirecting inquiries as appropriate.
• Provides support to part time staff in all aspects of the day to day operations.

(c) General Services

• Assists the Managers with communication by liaising with contractors, trades people, police, fire preventionofficers, caretakers, ambulance personnel, students, staff and faculty.
• Prepares laundry for washing according to standard operating procedures, sorts soiled laundry received, loadsand unloads laundry into commercial washing and drying machines; adds soap and cleaning agents as required; folds and hangs items on completion as necessary.
• Maintains and operates commercial washers, extractors and dryers, cleaning or performing minor maintenance to machines as necessary. Notifies supervisor when service personnel should be called, and liaises with service personnel to relay information for proper repairs.
• Maintains inventory of towels, soap, laundry chemicals, recreational, intramural and varsity athletic equipment and uniforms, records the number of cleaned towels assigned to various areas and athletic teams. Notifies supervisor when supplies are low.
• Responsible for the safe handling of hazardous, highly concentrated laundry chemicals.
• Sets up equipment and other apparatus related to the co-curricular and curricular programs such as speakers, score clocks, audiovisual equipment, flip charts, tables, chairs, bleachers, etc. in accordance with regular program schedules and special