AV Technician

WHO WE ARE
Opened in 1914 and welcoming over 1.3 million visitors annually, the Royal Ontario Museum (ROM) is Canada's most-visited museum, ranking among the top 10 cultural institutions in North America.
At ROM, we are dedicated to building and sharing global collections, sharing knowledge, inspiring learning, and fostering community engagement. As a globally recognized field research institute, ROM houses an impressive collection of over 18 million artworks, cultural objects, and natural history specimens, showcased in over 40 galleries and exhibition spaces. We are committed to creating a space where art, culture, and nature intersect, connecting people and communities to the past, present and shared future.
As we continue to work toward our goals to transform and evolve as one of the world's foremost 21st-century museums, we seek passionate and dynamic team members who embody our mission and values.

WHO WE NEED
We are seeking an AV Technician & Media Production Assistant to support audiovisual operations and media production initiatives across the museum.

Reporting to the Manager, Media Productions, this role is responsible for maintaining and supporting audiovisual systems across exhibitions, galleries, public venues, and events, while also assisting with media production workflows and digital asset management.

The successful candidate will help ensure audiovisual experiences operate reliably and effectively while supporting the creation, organization, and delivery of media content for exhibitions, programming, and institutional initiatives.

This is an ideal opportunity for an early-career audiovisual or media production professional looking to work at the intersection of technology, storytelling, and visitor experience.

HOW YOU WILL MAKE AN IMPACT

Monitor, maintain, troubleshoot, and support audiovisual systems throughout exhibitions, galleries, and public spaces

Assist with the installation, configuration, testing, and decommissioning of audiovisual equipment, including projectors, displays, audio systems, media players, and interactive technologies

Provide technical support for museum events, programs, meetings, performances, and venue rentals

Conduct routine system checks, identify technical issues, and coordinate repairs or maintenance to minimize downtime

Maintain accurate inventories, usage logs, and documentation for audiovisual equipment and systems

Support media production projects through equipment preparation, on-location capture assistance, lighting and audio support, and data management

Collaborate with internal teams, contractors, vendors, and presenters to ensure successful delivery of exhibitions, installations, and events

Contribute to the continuous improvement of AV operations, media workflows, and documentation practices

WHAT YOU BRING

Completion of a two-year college diploma in multimedia production, audio engineering, audiovisual technology, technical theatre, broadcasting, media production, or a related field, or an equivalent combination of education and experience

2–3 years of experience supporting audiovisual systems, media production, live events, or technical production environments

Working knowledge of audiovisual hardware, including projectors, displays, touchscreens, audio systems, media players, videowalls, and related technologies

Experience troubleshooting AV systems and supporting show control, playback, or control software

Foundational knowledge of video, audio, and media production workflows, including equipment setup, file management, ingest, and delivery

Experience supporting video and audio capture in studio, gallery, event, or production environments

Familiarity with media asset management, file organization, digital archives, and naming conventions

Strong computer skills, including experience with PC and Mac operating systems and Microsoft Office applications

Strong organizational, communication, and customer service skills

Ability to prioritize multiple requests and work effectively in fast-paced environments

Ability to work independently while collaborating with cross-functional teams

Ability to regularly work evenings and weekends to support exhibitions, installations, and events

Ability to lift and move equipment, work at heights when required, and remain standing for extended periods during installations and event support

WHAT WE OFFER

Comprehensive benefits coverage: For permanent and full-time contract positions (conditions apply), enjoy paid benefits for individuals and families, a health spending account, and an Employee Assistance Program.

Perks: Free ROM membership for permanent full-time and part-time staff, plus discounts to over 200 attractions through Attractions Ontario.

And more

SALARY & TERMS OF EMPLOYMENT

START DATE: October 20