Computer & Mobile Repair Technician

2 weeks ago

Calgary, Alberta, Canada GCOM Support Full-time

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The work We're a local computer repair company looking to add a new member to the team. We specialize in residential computer and Mac repair.

Responsibilities

Interact with the general public in person, over the phone, through email and chat systems;
Support a wide range of hardware and software including Windows and Mac repair;
Regularly follow up with clients regarding the status of their repair;
Effectively communicate technical issues in a manner that customers can understand

Requirements

In-depth knowledge of various software including MS Office, Windows, and Mac OS X;
Good working experience of end-user IT support and knowledge of IT systems (PC and Mac);
Strong understanding of both Mac and PC operating systems, including older versions;
Strong interpersonal skills and comfort dealing with the public on technical issues;
The ability to research and analyze key information in a timely fashion;
Strong communication skills and the ability to remain calm in stressful situations;
Bilingual in both English and French;
A valid driver's licence Experience Repairing iMac devices, including screen disassembly;
Hard drive replacements on Windows and Mac OS, including cloning;
Installing Mac OS on various Mac devices;
Installing Windows 10/11;
Transferring data from device to device;
Properly diagnosing technical issues with Windows and Mac