IT Service Desk Hardware Support Technician
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Deliver hardware and software support across Winnipeg School Division through desktop repairs, equipment troubleshooting, and responsive service desk assistance.
This full-time IT Services position supports all end-user devices, computer peripherals, software installations, and related technology services. Working under the Supervisor, Technical Services, the technician builds rapport, gathers problem details, researches solutions, and tests fixes. Duties also include equipment documentation, repair-depot coordination, moves, adds, and changes.
Key Responsibilities:
- Build rapport and elicit detailed information from service desk customers
- Research solutions through internal and external knowledge bases
- Perform onsite analysis and resolution of complex computer problems
- Document equipment failures, repairs, installations, removals, moves, and changes
- Manage equipment sent to warranty or service repair depots
Requirements:
- Computer science diploma, degree, or three years equivalent work experience
- Basic hardware knowledge covering laptops, desktops, and peripherals
- Operating system experience including Windows 10, Windows 11, and Mac OS
- CompTIA+ or ITIL certification considered an asset
- Valid driver's license in good standing
Bring hardware knowledge, analytical troubleshooting, documentation, and customer service skills to Winnipeg School Division IT Services.
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