Help Desk Technician Level 2
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Join Milestone Technologies as a Help Desk Technician Level 2 where your passion for technology meets customer service excellence. This role emphasizes troubleshooting and effective communication.
As a Level 2 Help Desk Technician, you will leverage your 2+ years of experience to assist users with technical problems primarily in PC environments while also handling Mac systems. Join a vibrant team that is dedicated to optimizing IT helpdesk experiences, giving customers the support they need through multiple communication mediums.
Key Responsibilities:
- Analyze and solve complex user requests quickly
- Provide remote installations and resolve connectivity issues
- Assist with Microsoft Outlook and provide team coaching
- Take the lead in refining ticket processes and team metrics
- Participate actively in team discussions to enhance workflows
Requirements:
- High School Diploma or GED
- Minimum 2 years in helpdesk or related experience
- Strong communication and problem-solving abilities
- Hands-on experience with Microsoft Outlook and Windows OS
- Familiarity with mobile and collaboration tools like Zoom
Deliver outstanding IT helpdesk experiences at Milestone Technologies with your technical and interpersonal skills.
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