Regional IT Service Delivery Manager
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Lead regional IT service delivery across North America from Canada's Mountain Time Zone, using ITIL expertise and customer-focused leadership. Own reliable services and user experience.
This senior, business-facing manager connects global IT strategy with local business execution. You will oversee multi-site services, major incidents, service governance, vendor performance, and operational readiness. The role supports continuity, change adoption, and measurable improvement across regional priorities.
Key Responsibilities:
- Own end-to-end IT services across regional sites
- Lead major incident escalations and business-facing communication
- Facilitate service reviews, reporting, and stakeholder feedback
- Drive continuous improvement plans and ITIL-aligned governance
- Coordinate service transitions, vendors, and operational readiness
Requirements:
- Typically 10+ years in IT service delivery
- Experience managing regional or multi-site IT environments
- Strong ITIL service management framework background
- Knowledge of service metrics, reporting, and core IT services
- Willingness to participate in major incident on-call escalation
Bring regional leadership, ITIL governance, and service improvement expertise to dependable North American IT operations.
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