Remote Patient Engagement Specialist
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Remote patient engagement work combines empathetic communication and performance tracking while helping Canadians complete at-home sleep apnea tests.
As a Sleep Test Specialist, you will guide patients through testing, answer questions, and encourage timely completion. The work combines customer service, administrative support, follow-up coordination, and performance monitoring. You will help improve patient experience while supporting measurable test completion goals.
Key Responsibilities:
- Contact patients by phone, email, and SMS
- Provide clear sleep test instructions and guidance
- Resolve concerns and obstacles affecting completion
- Track patient progress and key performance indicators
- Maintain accurate interaction and test records
Requirements:
- At least two years of relevant experience
- Excellent written and spoken English communication skills
- Strong empathy, organization, and attention to detail
- Experience using CRM or patient management platforms
- Ability to meet performance targets independently
Apply patient engagement, communication, and performance tracking skills to improve at-home sleep test completion across Canada.
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