Remote Bilingual Operations Agent

We are on the front line of recruitment, enabling organizations to hire smarter and onboard faster. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members.

Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands.

About First Advantage
First Advantage (NASDAQ: FA) is a leading provider of global software and data in the HR technology industry. Enabled by proprietary technology and AI, First Advantage's platforms, data, and APIs power comprehensive employment background screening, identity solutions, and verification services.

Headquartered in Atlanta, GA, we have an internationally distributed workforce of about 10,000 employees spanning 17 countries. With a strong emphasis on innovation, automation, and customer success, First Advantage empowers 80,000 organizations to modernize their hiring and onboarding processes on a global scale.

Are you detail-oriented, naturally curious, and capable of delivering exceptional service? Join our team as a remote Bilingual Operations Agent (French/English) and play a critical role in helping organizations make confident hiring decisions from the comfort of your home.

In this fully remote role, you'll be at the heart of the pre-employment screening process, conducting reference interviews and employment and education verifications that are a critical component of ensuring our clients have the best candidates for their open positions. If you're looking to gain valuable exposure to Human Resources, background screening, and client services while enjoying the flexibility of working remotely, we'd love to hear from you.

What You'll Do
As a key member of our Operations team, you will:

Conduct professional reference interviews on behalf of our clients

Contact employers, educational institutions, and references to verify candidate information

Review and validate employment and education claims, identifying discrepancies when necessary

Handle inbound and outbound calls related to verifications and reference checks

Provide exceptional client support and respond to inquiries in both French and English

Prepare, proofread, and edit reports to ensure accuracy and quality

Deliver completed verification results through our online platform

Collaborate with team members to support client needs and service delivery

Contribute to special projects and other operational initiatives as required

What You Bring
We're looking for a motivated professional who is dedicated to accuracy, excellent communication, and delivering outstanding service.

Required Qualifications

Fluency in both French and English, with strong verbal and written communication skills

Excellent organizational and time management abilities

Exceptional attention to detail and commitment to accuracy

Ability to handle confidential and sensitive information with professionalism and discretion

Strong customer service mindset and interpersonal skills

Self-motivated with the ability to work independently and collaboratively as part of a team

Comfortable navigating multiple software platforms, online systems, and databases

Minimum typing speed of 35 words per minute

Previous work experience in customer service, administration, operations, or a related field

Language Requirement:
As our operations serve a global and diverse client base, including both English and French speaking clients, this role requires proficiency in English in addition to French to support accurate communication, consistent service quality, and effective cross‐regional operations.

Nice to Have

Certificate, diploma, or degree in a related field

Background in Human Resources, Business Administration, Criminology, or a related discipline

Experience in verification, screening, recruitment, or client services environments

Why Join Us?
When you join our team, you'll have the opportunity to:

Gain hands‐on experience in the growing field of pre‐employment screening and HR services

Develop professional communication, investigative, and analytical skills

Work in a collaborative and supportive team environment

Make a meaningful impact by helping organizations hire with confidence

Grow your career with an industry‐leading organization

Compensation & Benefits

Starting wage: $21.50 per hour

Eligibility for the Company's Annual Incentive Bonus Plan

Comprehensive benefits package, including:

Medical and dental coverage

Retirement savings plan (RRSP)

20 days of annual PTO for eligible full‐time employees

Fully Remote

Additional wellness and employee benefits

Comp