Manager
2 days ago
Montreal, Quebec, Canada
Torsap Thai Kitchen
Full-time
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We are currently seeking a dedicated and experienced Branch Manager to oversee the operations of our coffee shop. As the Branch Manager, you will be responsible for leading a team of baristas and kitchen staff, ensuring excellent customer service, and managing the overall performance of the branch.
Responsibilities
- Oversee day-to-day operations of the coffee shop branch
- Recruit, train, and supervise staff members
- Ensure high levels of customer satisfaction through exceptional service
- Monitor inventory levels and order supplies as needed
- Maintain cleanliness and organization of the branch
- Handle customer inquiries, complaints, and feedback in a professional manner
- Prepare reports on branch performance
- Enforce company policies and procedures
- Foster a positive and inclusive work environment
Skills
- Previous experience in a managerial role, preferably in the food service industry
- Strong leadership and team management skills
- Excellent communication and interpersonal abilities
- Proven track record of achieving sales targets and goals
- Ability to analyze financial data and make informed decisions
- Knowledge of coffee preparation techniques and industry trends (preferred but not required)
- Bachelor's degree in business administration or related field (preferred but not required)
Benefits
- Competitive salary and benefits package
- Opportunities for career growth and advancement
- Employee discounts on coffee and food items
- Positive and supportive work environment
- Paid time off and sick leave