Bilingual Customer Care Specialist Remote
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Make a difference in people's lives as a Bilingual Customer Care Specialist with CNIB. This home-based role emphasizes empathy and bilingual communication to assist clients navigating vision loss.
As a key member of the CNIB team, you will provide compassionate, person-centered service, connecting clients with vital information and support. Strong skills in problem-solving, multi-tasking, and sound judgment are essential. This position also requires familiarity with various platforms while offering invaluable customer service across multiple channels.
Key Responsibilities:
- Deliver customer service through calls, emails, and chats
- Document interactions accurately in databases
- Connect clients to Vision Loss Rehabilitation programs
- Process donations and handle related inquiries
- Maintain updated knowledge of CNIB services
Requirements:
- Fluency in English and French for clear communication
- Minimum two years customer service experience
- Excellent problem-solving and organizational skills
- Ability to manage sensitive customer interactions
- Familiarity with Microsoft 365 and digital systems
Join CNIB to enhance customer experiences and support those navigating vision loss.
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