Customer Website Success Specialist

1 day ago

Ottawa, Ontario, Canada Leap Tools Inc. Full-time

Support customers remotely as a Website Success Specialist at Leap Tools, using CMS expertise, communication, and creative problem-solving.

You will help Roomvo customers create effective websites through Leap Tools' CMS platform. As a product expert, you will recommend tailored solutions, provide hands-on training, and guide clients through platform updates. Your customer conversations will also inform product improvements and web-team processes.

Key Responsibilities:

  • Help customers create websites through the CMS platform
  • Recommend solutions that strengthen customers' digital potential
  • Demonstrate Roomvo tools supporting daily customer operations
  • Deliver custom demos and strategic consultations
  • Provide training through email and phone

Requirements:

  • Customer-facing experience in retail, hospitality, or technology
  • Strong written and verbal communication skills
  • Creative problem-solving and critical-thinking abilities
  • Experience with web-building platforms such as Wix or WordPress
  • Basic understanding of SEO best practices

Bring customer relationships, CMS experience, and organized communication to Leap Tools' remote-first Roomvo team.