Advisor Technical Services

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair business, is seeking a Technical Advisor – Quebec. Reporting to the District Sales Manager for Eastern Canada, the Technical Advisor plays a key customer-facing role in supporting our solutions based sales model. The Technical Advisor will work with the Sales team and our customers to provide technical expertise related to lubricant products, application, best practices, and equipment. The role will involve a high level of collaboration with not only our Sales team, but also R&D, Marketing, Manufacturing and Supply Chain.

Job description:

Basic Function

Petro-Canada Lubricants Inc. (PCLI), an HF Sinclair business, is seeking a Technical Advisor – Quebec. Reporting to the District Sales Manager for Eastern Canada, the Technical Advisor plays a key customer-facing role in supporting our solutions based sales model. The Technical Advisor will work with the Sales team and our customers to provide technical expertise related to lubricant products, application, best practices, and equipment. The role will involve a high level of collaboration with not only our Sales team, but also R&D, Marketing, Manufacturing and Supply Chain.

Job Duties

• Primary technical support for the Sales team, which includes distributors and customers.
• Develop strong technical relationships with customers in order to deliver on our solutions and value based propositions. This would involve gaining a deep understanding of the maintenance and lubrication needs of customers
• Conduct and complete comprehensive lubrication audits and surveys with the objective of continuous improvement and tangible savings
• Develop a strong network and knowledge base as the technical subject matter expert on lubricant products, applications and equipment
• Provide industry specific field knowledge to the Sales, R&D, and Marketing departments regarding product performance, customer needs, and industry trends
• Investigate and resolve product application and/or quality problems by conducting root cause analysis while working with the R&D, Manufacturing, Production and Quality Assurance personnel
• Co-ordinate/lead and support customer acceptance and product development field trials
• Develop, organize and present technical presentations and/or training seminars to customers, distributors, and PCLI staff
• Liaise with used oil analysis labs and our R&D team to develop and support oil analysis programs
• Support original equipment manufacturer (OEM) product approvals
• Manage product cross reference database, along with providing lubricant cross-referencing reports to customers and distributors
• Provide back-up support to other Technical Advisors in other geographies and segments as required
• Special assignments, projects or tasks as assigned by the District Sales Manager

Experience

• A minimum of 3 years of experience in a petroleum, base oils, lubricants and/or specialties related field and experience working with petroleum product development, testing protocols, application based product development and performance.
• Having worked in prior technical role where product application, product properties and product testing was an integral part of the role is preferred

Education Level

• A minimum of Technical Diploma in Engineering (mechanical or chemical preferred) or, a combination of education and relevant work experience will also be considered
• Consideration would be given to Journeyman Heavy Equipment Technicians with experience in the mining, construction, on road fleet and general manufacturing industries
• Certified Lubrication Specialist (CLS) per Society of Tribologists and Lubrication Engineers (STLE) exam or commitment to achieving CLS Status within a given time is preferred

Required Skills

• Bilingual (French and English) is required
• An exceptional Safety Mindset and ability to work safely at all times when unsupervised
• Excellent knowledge of lubricants development, testing protocols, equipment application and performance, and equipment reliability
• Strong knowledge of commercial and industrial lubricants, and their applications for rotating equipment in a wide range of industries, including food, general manufacturing, fleet and construction, steel, power generation, mining, etc.
• Working knowledge and participation in audits of ISO/TS q