Customer Experience Operations Supervisor
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Shape five-star guest experiences at David's Bridal with floor management, customer coaching, and team performance leadership. The schedule is flexible.
This Operations Supervisor supports a high-performing team and helps deliver outstanding customer experiences every day. As a management team member, you will mentor, lead, and coach Dream Makers while building a customer-first culture. You will also review results, provide feedback, and support sales and staffing goals.
Key Responsibilities:
- Maintain active floor management for five-star guest experiences
- Provide ongoing coaching and training to team members
- Observe performance and enforce improvement action plans
- Use customer reviews and mystery shops during discussions
- Assist with staffing goals and open positions
Requirements:
- High School Diploma or degree
- Two-four years of prior retail management experience
- Experience in apparel or specialty retail
- Computerized POS system experience
- Ability to communicate with guests and hear them
Bring customer obsession, relationship building, coaching, and floor leadership to the Operations Supervisor team at David's Bridal.
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