Cloud CX Training Specialist at Miratech
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Join Miratech as a Cloud CX Training Specialist, focusing on impactful enterprise training initiatives. Deliver engaging, scenario-driven training to enhance user performance.
In this role, you'll support a significant migration program by providing structured, real-world training experiences. Your interaction with Subject Matter Experts will be essential to develop effective agendas that ensure participant readiness and engagement.
Key Responsibilities:
- Lead hands-on training sessions for Genesys Cloud CX
- Facilitate interactive training for diverse business units
- Collaborate with Subject Matter Experts for content adaptation
- Validate training setup and environment for sessions
- Track training attendance and assess completion rates
Requirements:
- 3+ years of experience in enterprise software training
- Proven expertise in scenario-based training techniques
- Development experience with SCORM/LMS content
- Strong organization and stakeholder management skills
- Excellent facilitation and adaptable communication abilities
Become an integral part of Miratech's mission to drive effective training and user success in a dynamic global environment.
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