CALL CENTER

Company: บริษัท จี... (มหาชน)

CALL CENTER

Here at ConsultingPress we are always looking for fresh talents to join our team. We are looking for online marketing specialist in London UK in Strategic Planning department.

• Department: Operations Support
• Company: บริษัท จี... (มหาชน)

หน้าทําประสบการณ์

• Handle inbound customer calls (Monday–Friday, 8 working hours with 1-hour break).
• Provide information on products, services, and marketing campaign details to customers.
• Record all customer interactions, including inquiries, complaints, and voicemails, in the system.
• Follow up on customer issues and coordinate with relevant internal teams such as Marketing, Product, IT, and Operations to ensure timely resolution.
• Escalate significant or urgent issues to supervisors as required.
• Maintain call handling performance in line with company KPIs, including:
• Encourage and promote the use of the IVR system to customers.

คุณสมบัติ

• Diploma or Bachelor's degree in any related field, or equivalent.
• Strong communication and customer service skills with a calm and professional manner.
• Good problem-solving and coordination skills.
• Basic computer skills and ability to use call center systems.
• Experience in a Call Center or Customer Service role is an advantage.
• Able to work well in a team and handle work pressure effectively.

ประสบการณ์ 1 ปีขึ้นไป

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