Customer Experience Associate Montréal
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Serve TD Canada Trust customers in Montréal through accurate financial transactions, personalized banking advice, and attentive service at 37.5 hours weekly.
As a Customer Experience Associate in Personal and Commercial Banking, you will process deposits, withdrawals, and bill payments. You will understand customer needs, recommend suitable banking solutions, and resolve concerns. This branch-based position also involves promoting products, completing processes accurately, and supporting positive customer experiences.
Key Responsibilities:
- Process deposits, withdrawals, and bill payments accurately
- Determine customer needs and recommend suitable banking solutions
- Resolve concerns and escalate non-standard activities when necessary
- Promote banking solutions while completing timely business processes
- Connect personally with customers about banking processes
Requirements:
- High School diploma and/or one year relevant experience
- Undergraduate degree or equivalent is an asset
- Strong administration, organization, planning, and time management skills
- Hands-on knowledge of Microsoft Office and internet use
- Accurate communication skills with changing priorities
Bring customer experience, transaction accuracy, and banking solution knowledge to TD Canada Trust customers in Montréal.
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