Content & Creative Operations Manager, AI-Enabled

Consumer Intelligence Group (CiG) is a Canadian data and technology company helping organizations find and acquire their next best customers. We are a small, experienced, 100% remote Canadian team. People at CiG have broad ownership, work directly with senior leaders and subject-matter experts, and are expected to continually improve how work gets done.

Our intelligentVIEW platform brings together Canadian consumer intelligence, audience planning, targeting, activation, and measurement to help organizations make better customer acquisition decisions. AI is becoming central to how we operate. We are redesigning workflows so AI and automation can handle more repetitive production work, allowing our team to focus on higher-value thinking, creativity, and customer impact.

The Impact You Will Have

You will play a key role in helping us scale how we create, manage, and deliver content across the organization and help us build the systems, workflows, templates, and AI-enabled processes that make great content easier to produce, maintain, and scale. You'll identify opportunities to streamline repetitive work, apply the right AI and automation tools, establish quality controls, and document repeatable processes so that the work can continue to scale beyond you.

Work closely with Product, Marketing, Customer Success and Sales - bringing an independent, solutions-oriented mindset to each project. Rather than simply executing requests, you'll help determine how the work should be done, create efficient ways of working, and continuously improve the process.

Your impact will be measured not only by the quality of what you produce, but by how much you help the organization move faster, work smarter, and scale without adding unnecessary complexity or resources.

What You Will Do

We are looking for a hands‐on content and creative operations professional who can turn complex product, data, sales, and marketing ideas into clear, compelling, and visually credible communication - this is not a people management role, as you will be an individual direct contributor.

This role sits within Product - You will build the content system and produce the content establishing templates, standards, source materials, AI-enabled workflows, and QA processes while creating the presentations, copy, visuals, training materials, product education, and digital content CiG needs day to day.

You should be comfortable taking rough or incomplete input and independently turning it into a strong, near‐final result. AI accelerates the work, but you own the thinking, judgment, and quality of the final output.

What You'll Own

Partner with Product, Customer Success, Sales, Marketing, and company leadership to turn complex or incomplete information into communication people can understand and use.

You may start with an SME conversation, product demo, research, customer feedback, technical notes, rough presentation, or early idea. You'll determine the story, structure, level of detail, and best format - whether that's a presentation, diagram, article, training video, product explainer, or another format.

• Create the infrastructure that makes high‐quality content faster, more consistent, and easier to reuse across CiG.
• Build reusable presentation, document, visual, and content templates.
• Create trusted source content and modular assets that can support multiple outputs.
• Establish practical brand, editorial, visual, and production standards.
• Develop AI‐assisted workflows, prompts, and processes for recurring needs.
• Identify opportunities to automate, template, simplify, or eliminate work.
• Establish clear QA, publishing, versioning, and source‐of‐truth practices.

The objective is to reduce one-off production and continually improve how content gets created. Your work will support four connected areas:

Customer Success:

Training videos, tutorials, onboarding, product walkthroughs, FAQs, and self‐service education.

Sales:

Presentation systems, solution materials, one‐pagers, use cases, diagrams, demo content, and reusable assets.

Marketing:

Website, LinkedIn, articles, case studies, visual content, and authoritative source content designed for modern organic search and AEO.

Product:

Product explainers, demonstrations, documentation, release content, FAQs, and source‐of‐truth materials that can support Customer Success, Sales, and Marketing.

This is a hands‐on role. You don't need to be a specialist designer, motion artist, or professional videographer, but you do need strong visual judgement and the ability to create polished business content yourself.

You'll create and refine presentations, one‐pagers, diagrams, infographics, website and social graphics, product demonstrations, training videos, screen recordings, and light video edits. You understand information