Field Services Manager – PT NAM Canada

Job Description

Summary

Job Description

Summary

The Field Services Manager is responsible for leading the PT NAM Canada Field Services organization for Air Insulated Switchgear (AIS) technologies, including circuit breakers and disconnectors. This role is accountable for implementing the PT Field Services Operations strategy, driving operational excellence, and ensuring safe, high-quality execution of field activities. The successful candidate will foster a culture of safety, customer satisfaction, continuous improvement, and technical excellence while delivering projects on time and within budget.
Job Description Job Description Roles And Responsibilities Lead and supervise the Canada AIS Field Services organization, including workforce planning, labor utilization, overtime management, and resource forecasting.
Effectively manage field service personnel by establishing clear priorities, optimizing technician scheduling, and ensuring adequate resources to meet business demands.
Develop, manage, and continuously improve technician training, certification, and competency development programs.
Ensure field teams have the appropriate tools and equipment required to perform their work safely and efficiently by partnering with the Tooling Manager on capital investment (CAPEX), calibration programs, maintenance, and lifecycle management of the Canadian tooling fleet.
Drive operational excellence by continuously improving field execution processes, productivity, and deployment strategies across all service projects.
Oversee mechanical and electrical installation, commissioning, and field execution activities while ensuring compliance with project scope, quality standards, and customer expectations.
Make timely, informed decisions that contribute to the success of the Field Services organization and support overall business objectives.
Coach, mentor, and develop team members by promoting career growth, technical competency, and leadership development.
Anticipate operational challenges, proactively identify risks, and implement effective solutions before issues impact project execution.
Foster a high-performance culture by promoting employee engagement, technical excellence, accountability, and continuous improvement.
Recruit, develop, and retain top talent to build a strong, diverse, and highly capable Field Services organization.
Champion Health, Safety, and Environmental (HSE) excellence by ensuring compliance with company policies and fostering a strong safety culture across all field activities.
Qualifications Associate's degree in engineering or a related technical discipline or a high school diploma / GED with at least 10 years of experience in Job Family Group(s)/Function(s)
Minimum of 10 years of experience in field service, projects, or related technical organizations.
Demonstrated experience delivering large-scale, mission-critical field service projects.
Strong technical knowledge of Air Insulated Switchgear (AIS), including circuit breakers and disconnectors.
Proven commitment to Health, Safety, and Environmental (HSE) excellence within construction and field service environments.
Excellent leadership, communication, organizational, and time management skills.
Ability to thrive in a dynamic, fast-paced environment while managing multiple priorities with limited direction.
Experience collaborating effectively with engineering, product management, project management, and cross-functional teams.
Comfortable working within a global and multicultural organization.
Bilingual in English and French is considered an asset.
Ideal Candidate The ideal candidate is an inspiring leader with a passion for operational excellence, people development, and customer success. They possess the ability to align resources with business priorities while empowering teams to consistently deliver outstanding results.
They Will Demonstrate: Proven ability to strategically align resources and engage key stakeholders to achieve business objectives.
Strong execution skills with the ability to translate strategy into operational results while remaining engaged with front-line teams.
A data-driven approach, using key performance indicators (KPIs), metrics, and analytics to drive continuous improvement and informed decision-making.
A collaborative leadership style built on accountability, ownership, transparency, and teamwork.
Exceptional verbal, written, and presentation skills with the ability to communicate effectively at all levels of the organization.
A proactive, action-oriented mindset with the ability to solve complex problems and drive results in a fast-paced environment.
A strong commitment to customer satisfaction, employee development, technical excellence, and continuous improvement.
Gestionnaire des Services sur le Terrain – PT NAM Canada (Technologies AIS) Résumé Le ou la Ges