IT Technician

MissionDo you enjoy field work, user support, and solving technical problems? Then this position is for you. As an IT technician, you will play a key role in supporting daily IT operations, primarily at Level 2, as well as maintaining, developing, and ensuring the reliability of IT environments. You will work in a structured environment where cybersecurity and compliance best practices are becoming increasingly important.In this position, you will have the opportunity to:IT support:Provide technical support to users, with a focus on Level 2 incidents and requestsAnalyze, diagnose, and contribute to the resolution of technical issuesEscalate or collaborate with the appropriate resources when requiredProvide ad hoc support on Level 1 requests, according to operational prioritiesRigorously document incidents, solutions, and procedures in the tools in placeEquipment and environment management:Participate in the installation, configuration, and maintenance of IT equipmentContribute to the monitoring of IT equipment and asset inventoryParticipate in the management of user accounts and system accessCollaborate with local teams to ensure consistency of practices across sitesCybersecurity, best practices & contribution to IT projects:Apply IT security best practices in daily operationsContribute to the implementation and enforcement of IT and security policiesParticipate, as needed, in cybersecurity-related activities: configuration reviews, documentation, corrective action trackingContribute to projects related to compliance requirements, including the CMMC framework, in support of the teams responsibleParticipate in various cross-functional IT projects and collaborate in sharing best practices between subsidiariesDo you see yourself in this position? We look forward to receiving your application Apply now.ProfileWith the following skills and qualities, you will be successful in this role:DEC or AEC in computer scienceMinimum of 3 to 5 years of relevant experience in IT support or IT environmentsConcrete experience in workstation, network, and system environmentsPractical experience in documentation, standardization, or improvement of IT practicesInterest in cybersecurity and IT best practicesAbility to clearly document interventions and proceduresInterest in teamwork and ability to communicate wellStructured, rigorous, and problem-solving orientedAbility to prioritize and adapt to a changing environmentFunctional English required (spoken and written) in order to communicate with our English-speaking partnersAnd these assets will strengthen your impact:Experience in a manufacturing environmentParticipation in structuring IT projects or security/compliance initiativesKnowledge of security frameworks or standards (e.g., CMMC, NIST, ISO, best practices)Benefits designed to take you farA flexible program tailored to your needs (flexible hours, compressed schedule, teleworking, and more)Group insurance with plans that adapt to your realityAn RRSP with employer contributions for solid financesAn employee and family assistance program (EFAP) and access to telemedicine services for a helping hand when you need itA $2,000 referral bonus for choosing colleagues who are as dedicated to their work as you areAnd even moreSocial activities to connect with your colleaguesSupport for your development to advance your careerDiscounts on our Kimpex products to fuel your passion for motorsports