Field Service Dispatcher TFI Food Equipment
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Coordinate field service dispatch for TFI Food Equipment Solutions, balancing technician availability, parts, priorities, and customer commitments daily. This newly created position supports reliable service delivery.
As a Dispatcher reporting to the Dispatch Manager, you will schedule technicians and manage service requests across daily operations. The work requires strong organization, communication, customer focus, and problem-solving. You will connect customers with field technicians, Customer Care, Technical Support, Parts, and Operations while maintaining service-level commitments.
Key Responsibilities:
- Schedule service requests by priority, location, skills, and commitments
- Verify parts availability and coordinate shortages with Parts
- Communicate appointments, delays, changes, and service updates
- Maintain accurate work orders and service management records
- Monitor open requests and escalate emerging scheduling challenges
Requirements:
- Two-plus years in dispatching, scheduling, customer service, or coordination
- Exceptional attention to detail and organizational skills
- Excellent verbal and written communication abilities
- Customer-first mindset with professional, empathetic expectations management
- Computer systems experience; field service systems are an asset
Apply your dispatch, scheduling, communication, and parts coordination skills to support dependable customer service at TFI Food Equipment Solutions.
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