Bilingual Operations Associate at Float
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Join Float as a Bilingual Operations Associate in the Compliance & Risk team. This role focuses on customer onboarding and document verification while ensuring compliance.
Float, a leader in simplifying finance for Canadian businesses, seeks an Operations Associate to enhance the customer journey. You will manage communications and documentation for onboarding new Float customers, acting as a final decision-maker for approvals. Attention to detail, problem-solving skills, and a collaborative spirit are essential for success in this fast-paced, customer-first environment.
Key Responsibilities:
- Execute customer onboarding and maintain SLAs
- Manage stakeholder communication for documentation
- Process KYB and KYC applications accurately
- Collaborate with teams to mitigate internal risks
- Analyze core metrics for process improvements
Requirements:
- Minimum one year in an operations role
- Experience with KYB and KYC compliance preferred
- Strong attention to detail in tasks
- Customer obsession with a proactive mindset
- Quick learner with critical thinking ability
Bring your passion for service and operational excellence to help Float thrive in the financial services landscape.
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