Veterinary Customer Experience Coordinator
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Shape compassionate customer experiences at VEG by combining empathetic communication with accurate coordination across veterinary emergency care. Work includes in-person, phone, and online interactions.
As a Customer Experience Coordinator, you support customers and their pets before, during, and after emergency visits. You will manage communications, coordinate urgent medical calls, process payments, and maintain accurate details. The work requires strong organization, multitasking, emotional intelligence, and advanced computer knowledge.
Key Responsibilities:
- Greet customers warmly and urgently across every communication channel
- Record communications accurately and route urgent calls to doctors
- Resolve concerns empathetically and anticipate emerging customer issues
- Update nurses and doctors about customer needs
- Process payments while protecting personal financial information
Requirements:
- Two or more years of customer service experience
- Advanced computer and practice management software knowledge
- Strong organization, communication, and attention to detail
- Ability to multitask in high stakes environments
- Availability for rotating nights, weekends, and holidays
Bring empathy, communication, organization, and payment accuracy to customer coordination at VEG veterinary emergency hospitals.
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