Youth Services Coordinator

Division: Anchor Youth Space Location: Sydney Deadline to apply: August 19, 2026,5:00 pm Email resume to: Human Resources hr@newdawn.ca Schedule: Permanent, Full-Time Salary/Wage: $45,000 - $55,000 annually Start Date: As soon as possible Openings: 1

Job Description

The Youth Services Coordinator supports the day-to-day operations of Anchor Youth Space. Working closely with the Manager and site staff, the coordinator provides reception, administrative, and organizational support, helps coordinate services and programs, and contributes to a positive, welcoming experience for youth accessing the space

Primary Areas of Responsibility

Youth Engagement, Administrative & Reception Support

Duties and Responsibilities

Youth Engagement

• Embrace a holistic approach to youth well-being, informed by the Pan-Canadian Guiding Principles of IYS, the social determinants of health, and EDIRAA principles
• Welcome youth and caregivers, fostering a positive, inclusive, and youth-friendly experience
• Connect youth and caregivers with appropriate services, programs, and supports
• Provide timely communication and follow-up with youth, caregivers, and team members
• Support group programs and drop-in services to ensure they meet the needs of youth and align with Anchor Youth Space programming
• Maintain a welcoming environment, including stocking snacks and beverages in common areas

Administrative & Reception Support

• Answer and direct phone calls, relay messages, and make referrals as appropriate
• Process incoming and outgoing mail and email correspondence

Other Duties & Responsibilities

• Participate in team meetings and organizational activities as required
• Identify opportunities for continuous improvement and contribute to the development and implementation of effective solutions
• Maintain high standards of quality, safety, and confidentiality in all interactions involving employees, clients, volunteers, and organizational information
• Demonstrate professionalism, tact, diplomacy, and sensitivity in all interactions, representing New Dawn in a manner consistent with its mission, vision, and values
• Maintain and enhance professional knowledge and skills through ongoing learning, professional development, networking, and participation in relevant professional associations
• Foster positive workplace relationships through effective communication, mutual respect, collaboration, and reliable follow-through
• Champion and promote New Dawn's mission, vision, and values both internally and externally
• Perform other related duties as assigned

Core Competencies

• Ethics and integrity
• Client and community-focused
• Initiative and problem solving
• Accountability and dependability
• Strong oral and written communication
• Teamwork and collaboration
• Detail orientation

Qualifications

• High school diploma or GED required
• Graduate from a recognized Office Administration, Business or Secretarial Diploma Program preferred
• Minimum (1) one year of relevant experience required; (2) two years preferred. Experience working with youth and caregivers required
• An equivalent combination of education and experience will be considered. Applicants relying on education and experience equivalencies must clearly demonstrate such equivalencies in their application
• Demonstrated ability to maintain timely and accurate electronic client records required
• Proficient in MS Office computer applications and file management, and email programs
• Ability to provide services in person, by telephone, and virtually required
• Demonstrated compassion, empathy, diplomacy, and sound problem solving skills
• Experience working with and advocating for individuals and communities facing vulnerability and systemic barriers
• Ability to work independently, collaboratively as part of a team, and under direction when required
• Strong attention to detail, with exceptional verbal and written communication skills
• Proven ability to build positive relationships and work effectively with others toward shared goals
• Highly organized, with the ability to manage competing priorities and perform effectively in a fast paced environment
• Demonstrated integrity, professionalism, accountability, and commitment to confidentiality
• Understanding of and working with diverse communities and a commitment to equity, inclusion, and community-centered practice
• Alignment with New Dawn's mission, values, and servant leadership philosophy

Work Conditions

• Regular interaction with employees, volunteers, management, participants, children, families, and members of the public
• Travel between worksites and within the c