Technical Customer Support Agent at OPENLANE

5 days ago

Vancouver, British Columbia, Canada ADEC ADESA Auction Canada Corp Full-time

Elevate customer satisfaction as a Technical Customer Support Agent with OPENLANE in a fully remote setting. Utilize your technical troubleshooting skills to ensure first-contact resolutions.

In this remote role, OPENLANE seeks a Technical Customer Support Agent with over 3 years of experience in customer service or technical support. Your role will focus on resolving customer inquiries, ensuring a positive experience, and streamlining issue resolution using CRM systems like GDC Salesforce. You will engage with customers via chat, phone, and written communication for effective problem-solving.

Key Responsibilities:

  • Handle inbound inquiries and provide accurate responses
  • Initiate outbound calls to address customer concerns
  • Collaborate with teams to expedite issue resolutions
  • Use CRM software and telephony systems effectively
  • Assist with technical troubleshooting across multiple platforms

Requirements:

  • 3+ years of customer service or support experience
  • Bachelor's degree or related field experience
  • Proficient in CRM and technical applications
  • Strong organizational and communication skills
  • Adaptable to technological changes in procedures

Bring your technical proficiency and customer-focused approach to help OPENLANE succeed.