Premium Supervisor Toyota Arena

Position Title: Premium Supervisor

Department: Food & Beverage

Reports To: Food & Beverage Manager

Compensation: $29.25 an hour

Classification: Part-Time, non-exempt

Location: Toyota Arena

Please note that the Toyota Arena employees are covered by a collective bargaining agreement with Unite Here Local 11, and a condition of employment is a union membership.

LEGENDS GLOBAL

Legends Global is the premier partner to the world's greatest live events, venues, and brands. We deliver a fully integrated solution of premium services that keeps our partners front and center through our white-label approach.

Our network of 450 venues worldwide, hosting 20,000 events and entertaining 165 million guests each year, is powered by our depth of expertise and level of execution across every component feasibility & consulting, owner's representation, sales, partnerships, hospitality, merchandise, venue management, and content & booking of world-class live events and venues.

The Legends Global culture is one of respect, ambitious thinking, collaboration, and bold action. We are committed to building an inclusive workplace where everyone can be authentic, make an impact, and grow their career.

Winning is an everyday thing at Legends Global. We have the best team members who understand every win is earned when we come together as one unified team. Sounds like a winning formula for you. Join us

Position Description:

The Premium and Suites Supervisor is responsible for assisting the Premium and Suites Manager in overseeing event day operations of the Toyota Arena Premium and Suites areas and Bars.

Essential Functions:

• Ensures all suites in designated area are properly set before guests arrive
• Oversees Premium and Suite Servers during events
• Trains Premium Suite Servers on department standards and procedures
• Must be able to read and understand Suite Event Orders (EO)
• Maintains existing equipment needed for service
• Orders all replacement items and equipment under the direction of the Premium and Suites Manager
• Ensures all requisitions to the Warehouse and Kitchen are received in a timely manner, in accordance with Company policy.
• Coordinates with Kitchen on the timing and production of functions
• Must possess effective and collaborative communications skills to liaise between Sales, Kitchen, and Warehouse Teams
• Works closely with Sales Team to maximize guest experience and engagement
• Works closely with Suite Attendants and Kitchen staff to ensure proper presentation and set food quantities are met
• Develops a positive rapport with guests
• Follows responsible alcohol service policies
• Supervises and coordinates Suite Attendants, including training on company and departmental standards and providing constructive and corrective feedback as needed
• Ensures a positive and impactful guest experience by delivering professional and courteous guest service.
• Receives and facilitates any suite guests' and attendants' requests and orders
• Analyzes and resolves problems with associates, guests, and the operation with the assistance of the Premium Suites Manager
• Learns and must be comfortable with all food and beverage menu items to effectively complete financial transactions and answer guests' questions and upsell for maximum profitability
• Ensures all event day food and beverage orders arrive in a timely manner and quickly addresses any discrepancies with appropriate area and Premium Suites Manager
• Maintain a clean, organized, stocked and safe area
• Immediately reports any low inventory and safety and maintenance issues to Suites Manager
• Completes and assists Suite Attendants with opening and closing duties as outlined according to departmental standards
• Responsible for performing end of month inventory for suites pantry according to inventory standards.
• Oversees proper presentation, preparation and service needs in conjunction with all food and beverage departments to ensure the highest standards are met
• Must be prepared to execute last minute changes, inspect service set ups in time for all staff final call. Imperative to hold pre-function meetings to discuss meal, service, and suite assignments, etc.
• Takes initiative in recommending and imple