Investigator and Provincial Offences Officer

TICO is recruiting for an experienced investigator for a full-time one-year contract position. The deadline for applications is November 16, 2026. Only candidates selected for an interview will be contacted.

Job Purpose

A TICO Investigator and Provincial Offences Officer perform their duties independently, neutrally and impartially to safeguard the integrity of TICO's law enforcement activities. The Investigator carries out detailed investigations and assists the prosecutor at trials and hearings of persons who are believed to have contravened the Travel Industry Act, 2002 (the Act) and Ontario Regulation 26/05 (the Regulation), and any other law that would be applicable and relevant for their continued registration under the Act. TICO's Investigator also holds the designation of Inspector, Designated by The Registrar, Travel Industry Act, 2002 to carry out their responsibilities when required.

Key Competencies

The individual must be self-motivated with great interpersonal skills and will also possess the following competencies:

• Communications – Excellent communication skills, both written and verbal. The ability to convey information clearly, effectively, and in a professional manner.
• Teamwork – Ability to work collaboratively in a respectful and considerate manner that supports a cohesive and positive work environment consistent with the values of the organization.
• Service Excellence - Ability to identify and understand stakeholder issues and be responsive in a timely and professional manner by providing information and/or solutions to stakeholders' issues or concerns.
• Accountability - Ability to work efficiently and effectively by achieving deliverables within established time frames, by adhering to procedures, and by being responsible for one's actions.
• Innovation – Demonstrates a proactive approach to recommend and/or embrace new ideas, methods or solutions for progress and advancement of the organization.
• Functional Expertise – Embodies the required knowledge and experience to successfully perform and achieve objectives in an efficient and professional manner.

Duties and Responsibilities

Investigation Activities

• Conduct inspections and investigations of registrants in accordance with organizational policies and legislative requirements to ascertain whether a contravention has occurred.
• Conduct inspections and investigations of individuals suspected of operating as travel agents without registration.
• Prepare case plans by determining investigation strategies and evidence required to prove applicable allegations.
• Gather relevant evidence in accordance with the prescribed rules of evidence through conducting interviews, collecting documentation, executing search warrants and safeguarding the confidential investigations file information and material evidence.
• Check with government sources for information about the corporation/entity (past/current Directors, corporate status, etc.) and liaise with law enforcement, banks and other applicable government agencies to facilitate the exchange of information.
• Conduct surveillance, seize, collect, document and properly store evidence, including photographic and video evidence.
• Secure, inspect and analyze documentary evidence including legal contracts, accounting records, bank statements, legal reports, computer reports, etc.
• Prepare Investigation Reports summarizing the results of investigations and suggest appropriate next steps.

Preparation of Briefs for Prosecution/Hearings

• Prepare and assist in preparation of briefs.
• Organize evidence obtained from witness statements and prepare will-says.
• Organize prosecution briefs for use by Legal Counsel in court.
• Review brief with Legal Counsel and prepare disclosure to be provided to Defendants.
• Arrange, describe and maintain exhibits in order that will be presented in court.
• Prepare list of witnesses, serve summons and ensure the witnesses are present when required.
• Update brief, exhibits, witness statements, Notices, and other evidence for ongoing prosecutions to ensure their accuracy and consistency.

Other Related Duties

• Maintain records in TICO's database to ensure complete and timely updates.
• Maintain and keep current TICO's Document Management System (DMS) with all investigation files including all corresponding supporting documentation, notes and communications.
• Liaise and work with the claims, complaints, registration and compliance departments as needed.
• Draft and Serve Information and Summonses under Part III of the Provincial Offences Act for breach of the Act or Regulation.
• Attend Licence Appeal Tribunal and Provincial Offences Court to give evidence.

Act as TICO's agent in first appearance and any subsequent cour