Travel Concierge
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Must be located in Ontario, Canada
Position Title
Travel Concierge (Overnight)
Location: Remote:
Ontario, Canada
Position Type
Permanent, Full-Time – Overnight Schedule
Schedule
Must be available to work overnight shifts, including weekends
This is a newly created permanent position.
Position Overview
At Aspire Lifestyles, we help customers navigate everything from itinerary changes and travel disruptions to complex international travel arrangements. We're looking for experienced Travel Specilaists who enjoy solving problems, delivering exceptional customer experiences, and working with premium clientele.
If you enjoy thinking on your feet, solving problems, and using your travel expertise to genuinely help others, you'll thrive in this environment.
Whether you've worked in airline operations, corporate travel, travel reservations, or customer travel support, your experience can make a real impact Aspire Lifestyles
Why Travel Professionals Choose Aspire
- Fully remote position within Ontario
- Overnight shift differential and opportunities for performance incentives
- Annual performance and compensation reviews
- Comprehensive medical, dental, and vision benefits
- RRSP matching program
- Paid training
- Paid vacation and personal time
- Stable, permanent full-time employment
- Work with premium global brands and travelers
- No outbound sales or commission pressure
- Potential opportunity for compressed work weeks (4 x 10-hour shifts based on operational requirements)
- Supportive team culture and leadership
Key Responsibilities
- Assist customers with domestic and international travel requests
- Research, book, modify and manage travel arrangements
- Utilize Sabre and other GDS tools to support customer needs
- Resolve travel-related issues quickly and professionally
- Support customers through phone, email and chat interactions
- Document customer interactions accurately
- Deliver exceptional service while meeting quality and productivity standards
Qualifications Required
- Minimum 2 years of travel industry experience
- Experience using a Global Distribution System (GDS) is required
- Sabre experience strongly preferred
- Experience supporting airlines, travel agencies, corporate travel or travel reservations
- Excellent communication and customer service skills
- Strong problem-solving abilities
- Ability to thrive in a fast-paced environment
Nice To Have
- Loyalty or concierge experience
- Premium hospitality experience
- International travel knowledge
- Additional language skills
Work Requirements
- Must reside in Ontario
- Must be available for permanent overnight shifts
- Must be available weekends and statutory holidays
- Dedicated home office space
- Reliable hardwired high-speed internet
- Ability to successfully complete a background check
- High School Diploma or equivalent
Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.
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