Process Improvement Specialist

Ontario Dig Authority (ODA) is a Public Safety Administrative Authority; protecting Ontario by enabling safe digging. At ODA, public safety is at the heart of everything we do.
Since 2012, in Ontario, it's the law that any party planning to dig must contact ODA before they dig. ODA connects people planning to dig with the owners of underground pipes, cables, and other infrastructure to help prevent costly damages, service disruptions, and safety hazards. We also regulate an efficient locate system, foster industry wide collaboration, and promote safe, timely excavation across Ontario.
ODA is governed by a diverse Board of Directors, with experienced leaders representing underground infrastructure owners, excavators, ministry appointees and others dedicated to protecting Ontarians. Together, we work to shape a safer Ontario through collaboration, regulation, and education.
Safe Excavation starts with us.
Why Join Us? Ontario Dig Authority offers dynamic career opportunities in various areas such as operational services, compliance, regulatory affairs, communications, education, IT, finance and HR. When you join our team, you become an integral part of our mission-driven organization, dedicated to making Ontario safer, one dig at a time.
Core Values: Caring ...We invest in the success and safety for our team, communities and the environment.
Integrity ...We are dedicated, honourable and honest.
Collaborative ...We foster partnerships and work together to build a safer Ontario.
Inclusive ...We are a leader in inclusivity and cultivate a foundation of respect and support within our industry.
Innovative ...We strive for excellence with a willingness to learn, adapt and innovate.
Do you have what it takes to join our team?

Position Overview:

The Process Improvement Specialist supports operational excellence and continual improvement in Support Services, Operations and other areas of the business to ensure a positive user experience coupled with efficient operations. This role is pivotal in ensuring that new initiatives from the Business Solutions team are translated into efficient, scalable, and sustainable processes. The ideal candidate will also collaborate closely with the Support Services team to review, refine, and enhance existing workflows—ensuring continuous improvement and seamless integration of new services.
This role will work an array of systems, some proprietary to Ontario Dig Authority, as well as other more common systems including Microsoft 365 suite of products, a CRM (MS Dynamics), as well as a various mapping solutions both internally and externally.
The ideal candidate will embrace and value efficiency, organization and will work closely with the members of their team and beyond to address issues and find improvements to business processes, as well as create new solutions or services for the continuous improvement of Ontario Dig Authority's deliverables.
Reporting to the Business Solutions Manager, this position is located at our head office at 104 Cooper Drive in Guelph, Ontario. Ontario Dig Authority has a hybrid work model with staff dividing their workweek between in-office and at-home work per company policy.
Primary Responsibilities: Process Development & Implementation
Collaborate with the Business Solutions team, Operational Services, the Digital Office and other departments to design and document new operational processes and efficiencies for upcoming initiatives.
Proactively create workflows and processes for improvement projects from inception to implementation.
Translate strategic concepts into actionable workflows that align with company services, capabilities and service standards.
Work with industry stakeholders to build processes that enhance safety and damage prevention
Collaborate with multiple internal and external stakeholders through focus groups to collect data on system performance and user feedback as a means of creating improvement, finding efficiencies in existing processes or creating new services or solutions that benefit stakeholders and the organization.
Collect business requirements from stakeholders through various methods, including but not limited to, interview workshops (focus groups) and written communication.
Process Review & Optimization
Identify opportunities for changes to current business practises to improve efficiency, reduce risk, or enhance user experience.
Partner with Operational Services and other cross functional teams as required to assess current processes, identify inefficiencies, and implement improvements.
Conduct root cause analyses and recommend solutions to enhance service delivery, reduce time and duplication of effort, automate where possi