DIRECTOR, QUALITY

WHO WE ARE

When it comes to health, we're always looking for waysto push for better. It's why we were founded in the first place. In 1957, ourfounder, pharmacist William Wilkinson, witnessed a mother sacrifice her healthby forgoing her own medicine to pay for her sick daughter's prescription. Heknew there had to be a better way. So, he introduced North America's firstprepaid drug plan, and GreenShield was born as a non-profit with a missionto support better health for all Canadians.

We aren't just a health and benefits company. We'rethe only non-profit social enterprise that brings worlds of coverage andcare together, all in one place.
We're noble challengers, purposefully building a betterway and we need the best people to help us create a more holistic approach thattakes care of the mind and body.
Our mission is to create better health for allCanadians, and we know that starts with our employees.

THEROLE IN A NUTSHELL

Base Salary: CAD $0.00 - 0.00

The Director, Compliance, Quality & Patient Safety isresponsible for leading the quality, compliance, audit-readiness, andpatient-safety framework across GreenShield Pharmacy's integrated operations,including specialty pharmacy, digital pharmacy, patient support programs,nursing and infusion clinics, wholesale (DEL), logistics, and distribution.

The role owns the development and maturity of the QualityManagement System, SOP governance, incident reporting, root-cause analysis,CAPA, training governance, audit management, pharmacovigilance oversight, andquality reporting. This role ensures operational practices are compliant,documented, scalable, and aligned with applicable regulatory, contractual,manufacturer, accreditation, privacy-related, and internal governancerequirements.

The outcome of this role is a more mature, consistent, andaudit-ready quality infrastructure that supports patient safety, reducesorganizational risk, strengthens partner and regulator confidence, and enablessustainable operational growth.

Key Responsibilities

• Ownand mature the Quality Management System across pharmacy, patientprograms, nursing/infusion, wholesale, logistics, and distribution,ensuring quality standards are translated into practical day-to-dayoperating procedures.
• Providegovernance over SOPs, policies, work instructions, operational workflows,document control, versioning, review cycles, approvals, change management,archiving, and audit retrieval.
• Leadthe training governance framework, including LMS oversight, role-basedtraining requirements, training records, SOP acknowledgements, andlearning documentation to ensure teams are trained, compliant, andoperating consistently.
• Leadthe organization's audit-readiness framework and support internal audits,external audits, inspections, accreditation activities, and partnerreviews.
• Ensureoperational practices align with applicable OCP, Health Canada,DEL/wholesale, manufacturer, PSP, pharmacovigilance, AE/PQC,privacy-related, contractual, and internal governance requirements.
• Coordinateaudit responses, remediation plans, evidence packages, reconciliationrequirements, quality checks, and follow-up actions through to closure.
• Leadthe framework for identifying, reporting, investigating, escalating, andtrending quality events, operational incidents, patient-safety concerns,service failures, cold-chain issues, documentation gaps, privacy-relatedoperational deviations, and compliance issues.
• Ensureroot-cause analysis, corrective and preventive actions (CAPA),effectiveness checks, and trend reviews are consistently completed anddocumented.
• Drivea culture of transparency, learning, accountability, patient safety, andcontinuous improvement.
• Ownthe training governance framework for pharmacy, nursing/infusion, patientprograms, One Point case management, customer service, pharmacyassistants, logistics, wholesale, and related operational roles.
• Definerole-based training requirements, onboarding standards, SOP training,competency expectations, LMS documentation, training records, retrainingrequirements, and evidence of completion for audit purposes.
• Partnerwith operational leaders to ensure teams are trained to perform theirroles consistently, safely, and in alignment with approved procedures,without owning day-to-day operational performance or CI delivery.
• Developquality reporting and key quality indicators to provide visibility intocompliance posture, audit readiness, patient-safety trends, CAPA status, training compliance, PV/AE/PQC compliance, and emerging risks.
• Establishand lead cro